IT Infrastructure Manager – Cloud Services

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🕒 Agosto 17

🇮🇳 Índia – Remoto

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

☁️ Engenheiro de Cloud

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Milliman

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1947

🏥 Saúde

🛡️ Seguros

💼 Consultoria

Healthcare • Insurance • Consulting

A Milliman é uma empresa global independente de consultoria atuarial fundada em 1947, que fornece expertise em seguros, saúde, aposentadoria e benefícios aos empregados, gestão de riscos e serviços financeiros relacionados. A empresa combina rigor atuarial, ciência de dados e tecnologia para oferecer consultoria, modelagem, software e soluções de aconselhamento a clientes do setor público e privado, enfrentando desafios como custos de saúde, volatilidade do mercado, risco climático e design de programas. A Milliman opera mundialmente com equipes multidisciplinares incluindo atuários, cientistas de dados, clínicos e engenheiros de software.

Descrição

• Lead and develop a high-performing team of infrastructure and cloud services engineers • Set goals and KPIs, provide mentorship and coaching, and conduct performance evaluations • Hire and onboard team members and build diverse, inclusive teams • Establish staffing plans, on-call rotations, and coverage models supporting 24x7 global operations • Manage on-premises, virtualized, and cloud infrastructure for high availability, reliability, scalability, and performance • Drive capacity planning, patching, configuration management, backup and recovery, and disaster recovery • Ensure infrastructure-as-code and automation practices using tools such as Terraform and Ansible • Oversee AWS and Azure multi-cloud platforms, including landing zones, IAM, networking, security, and guardrails • Ensure cloud cost management and FinOps practices • Evaluate and pilot emerging technologies for secure and compliant business use cases • Partner on secure CI/CD pipelines, artifact management, and GitOps workflows • Establish SLOs/SLAs, observability, incident response, and post-incident reviews • Improve runbooks, automation, and standards to reduce issues and improve meantime to recovery • Oversee WAN/LAN, VPN, DNS, load balancers, and cloud networking infrastructure • Ensure uptime of integrations between voice/communication platforms and cloud/infrastructure services • Implement security controls including MFA, RBAC, encryption, key/secrets management, and vulnerability management • Embed policy-as-code and compliance guardrails and support audits and regulatory requirements • Provide follow-the-sun service delivery and incident response • Track and report performance metrics, SLAs, and operational KPIs • Drive problem, change, and configuration management aligned with ITIL best practices • Identify and implement process improvements • Collaborate with practices, product teams, data teams, Information Security, and global IT groups • Communicate technical topics to non-technical leaders and build business cases linking technology investments to outcomes • Partner with peer IOC managers on end-to-end service integration

🎯 Requisitos

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent experience • 10+ years of experience managing cloud services and infrastructure in a global context • At least 5+ years leading engineering teams • Knowledge of data center, virtualization, and cloud networking, including VPN, load balancing, DNS, and cloud network architectures • Strong understanding of AWS, Azure, and/or GCP • Knowledge of cloud-native services, IAM, networking, security, and cost optimization • Strong grasp of observability, incident and change management, and ITIL-aligned operations • Proven experience driving process improvements, standardization, and operational excellence across distributed teams • Excellent communication and interpersonal skills • Ability to influence and engage stakeholders at all levels • Demonstrated inclusive leadership, talent development, and team-building skills across diverse, cross-cultural teams • Preferred: Master’s degree in a related field • Preferred: Experience in multinational organizations and supporting 24x7 global services • Preferred: Knowledge of Docker, Kubernetes, infrastructure-as-code, automation, and CI/CD • Preferred: Relevant AWS/Azure/GCP professional-level, ITIL, project management, Databricks, or security certifications • Preferred: Familiarity with Databricks, AI/ML platform enablement, emerging AI technologies, and enterprise adoption patterns