Senior Programmable Voice Engineer – CX Platform

🕒 Outubro 7

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

👻 Score fantasma 30%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Miratech

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1989

🤝 B2B

💼 Consultoria

☁️ SaaS

💰 Private Equity Round em 2022-04

B2B • Consulting • SaaS

A Miratech ajuda visionários a mudar o mundo. Somos uma empresa global de serviços de TI e consultoria que reúne inovação corporativa global e inovação de start-ups. Atualmente, apoiamos a transformação digital das maiores empresas do planeta. Ao estabelecer parcerias com grandes e pequenos players, nos mantemos na vanguarda da tecnologia, permanecendo ágeis mesmo sendo um líder global, e criamos tecnologia que ajuda nossos clientes a aumentar ainda mais seus negócios. Nossa cultura de Desempenho Implacável permite que mais de 99% dos compromissos da Miratech sejam bem-sucedidos ao atender ou exceder os objetivos de escopo, cronograma e/ou orçamento desde nossa fundação em 1989. Para mais informações sobre a Miratech, visite www.miratechgroup.com

Descrição

• Design and develop programmable voice services, APIs, and call-control capabilities for enterprise-scale communications platforms • Build and extend voice infrastructure using FreeSWITCH, Kamailio, SIP, RTP, WebRTC, and related technologies • Design and develop backend services and communication APIs using Java and Spring Boot • Implement call routing, session management, media handling, carrier integrations, and voice traffic processing solutions • Design highly available and scalable systems for large volumes of real-time communications traffic • Troubleshoot complex signaling, media, telephony, and call-quality issues across distributed environments • Integrate voice services with contact center, routing, digital engagement, CRM, identity, and reporting platforms • Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability • Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions balancing quality, time, and cost • Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance • Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues

🎯 Requisitos

• 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications • Deep hands-on expertise with FreeSWITCH and/or Kamailio, including call control, dial plans, media services, ESL, modules, and platform customization • Experience building API-driven communication platforms, voice services, or CPaaS-style solutions • Strong knowledge of SIP, RTP, WebRTC, session control, media handling, and telephony troubleshooting • Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering • Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering • Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design • Hands-on experience with contact center or CX platforms and customer routing and engagement concepts • Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops • Nice to have: experience with OpenSIPS, Asterisk, Twilio, SignalWire, or comparable communications platforms • Nice to have: experience building routing engines, IVR platforms, voice bots, or omnichannel engagement services • Nice to have: experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms • Nice to have: familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture • Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot, is a plus

🏖️ Benefícios

• Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Regular team-building company social events • Sustainable business practices and social sustainability initiatives

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