Senior Routing Engine Developer – CX Platform

🕒 Outubro 7

🌵 Arizona – Remoto

🌵 Arizona – Remote

⏰ Tempo Integral

🟠 Sênior

🖥 Engenheiro de Software

👻 Score fantasma 25%

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Miratech

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1989

🤝 B2B

💼 Consultoria

☁️ SaaS

💰 Private Equity Round em 2022-04

B2B • Consulting • SaaS

A Miratech ajuda visionários a mudar o mundo. Somos uma empresa global de serviços de TI e consultoria que reúne inovação corporativa global e inovação de start-ups. Atualmente, apoiamos a transformação digital das maiores empresas do planeta. Ao estabelecer parcerias com grandes e pequenos players, nos mantemos na vanguarda da tecnologia, permanecendo ágeis mesmo sendo um líder global, e criamos tecnologia que ajuda nossos clientes a aumentar ainda mais seus negócios. Nossa cultura de Desempenho Implacável permite que mais de 99% dos compromissos da Miratech sejam bem-sucedidos ao atender ou exceder os objetivos de escopo, cronograma e/ou orçamento desde nossa fundação em 1989. Para mais informações sobre a Miratech, visite www.miratechgroup.com

Descrição

• Design and develop enterprise-scale routing engines distributing voice and digital interactions in real time • Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules • Ensure availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads • Design and maintain APIs for routing configuration, administration, monitoring, and integrations • Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance • Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms • Develop Java and Spring Boot services, APIs, integration components, and reference implementations • Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps • Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability • Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions • Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance • Collaborate with CX domain experts to translate operational requirements into routing capabilities

🎯 Requisitos

• 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications • Expert-level hands-on experience with Java, Spring Boot, distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering • Experience developing routing logic for contact center, communications, or customer engagement platforms • Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing • Experience building high-throughput, low-latency transaction processing systems • Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering • Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design • Hands-on experience with contact center or CX platforms and customer routing and engagement concepts • Excellent communication skills, technical documentation, and client-facing workshop leadership • Experience with real-time communications platforms such as FreeSWITCH or Kamailio • Knowledge of optimization algorithms, decision engines, or scheduling systems • Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms • Exposure to WFM processes and integrations involving forecasting, schedules, and adherence • Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture • Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot, is a plus

🏖️ Benefícios

• Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Regular team-building company social events