Senior Routing Engine Developer – CX Platform

🕒 Outubro 13

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟠 Sênior

🖥 Engenheiro de Software

👻 Score fantasma 25%

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Miratech

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1989

🤝 B2B

💼 Consultoria

☁️ SaaS

💰 Private Equity Round em 2022-04

B2B • Consulting • SaaS

A Miratech ajuda visionários a mudar o mundo. Somos uma empresa global de serviços de TI e consultoria que reúne inovação corporativa global e inovação de start-ups. Atualmente, apoiamos a transformação digital das maiores empresas do planeta. Ao estabelecer parcerias com grandes e pequenos players, nos mantemos na vanguarda da tecnologia, permanecendo ágeis mesmo sendo um líder global, e criamos tecnologia que ajuda nossos clientes a aumentar ainda mais seus negócios. Nossa cultura de Desempenho Implacável permite que mais de 99% dos compromissos da Miratech sejam bem-sucedidos ao atender ou exceder os objetivos de escopo, cronograma e/ou orçamento desde nossa fundação em 1989. Para mais informações sobre a Miratech, visite www.miratechgroup.com

Descrição

• Design and develop enterprise-scale routing engines distributing voice and digital interactions in real time • Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules • Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads • Design and maintain APIs for routing configuration, administration, monitoring, and integrations • Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance • Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms • Design and develop Java and Spring Boot services, APIs, integration components, and reference implementations • Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps • Define non-functional requirements covering availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability • Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic quality, time, and cost decisions • Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance • Collaborate with CX domain experts to translate operational requirements into routing capabilities • Collaborate with product, architecture, workforce management, telephony, and CX platform teams

🎯 Requisitos

• 8+ years of software engineering experience • Substantial ownership of architecture and technical delivery for distributed applications • Expert-level hands-on experience with Java and Spring Boot • Experience implementing distributed systems and microservices architectures • Experience with REST APIs, persistence, security, testing, and performance engineering • Experience developing routing logic for contact center, communications, or customer engagement platforms • Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing • Experience building high-throughput, low-latency transaction processing systems • Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering • Experience with PostgreSQL or comparable relational databases • Experience with data modeling, integration data flows, and transactional design • Hands-on experience with contact center or CX platforms and customer routing and engagement concepts • Excellent communication skills • Ability to produce clear technical documentation and lead client-facing workshops • Experience with real-time communications platforms such as FreeSWITCH or Kamailio is nice to have • Knowledge of optimization algorithms, decision engines, or scheduling systems is nice to have • Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms is nice to have • Exposure to WFM processes and integrations involving forecasting, schedules, and adherence is nice to have • Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture is nice to have • Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot, is a plus

🏖️ Benefícios

• Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality

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