Customer Support Engineer

Vaga não está no LinkedIn

🕒 Março 13

🏄 California – Remoto

🏄 California – Remote

💵 $110.000 - $160.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

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MixMode

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🔒 Cibersegurança

🤖 Inteligência Artificial

💰 $45.000.000 Series B em 2022-03

Cybersecurity • Artificial Intelligence

A MixMode é uma empresa de cibersegurança de ponta que está na vanguarda do futuro da detecção e resposta a ameaças com sua plataforma avançada com inteligência artificial. Sua plataforma, baseada na 'Terceira Onda de AI', aprende autonomamente o comportamento da rede para detectar ameaças cibernéticas conhecidas e novas em tempo real, sem a necessidade de intervenção humana ou regras predefinidas. A tecnologia da MixMode pode identificar e responder a ameaças em ambientes de nuvem, locais e híbridos, tornando-a uma escolha confiável para Centros de Operações de Segurança (SOCs) que buscam aumentar a eficiência e reduzir a fadiga de alertas. A empresa visa revolucionar a cibersegurança através de sua AI autoaprendizado única, proporcionando proteção incomparável contra ataques cibernéticos modernos, incluindo ameaças de dia zero e geradas por AI.

Descrição

• Ticket Management: Overseeing and resolving technical support requests and cybersecurity issues efficiently. • Customer Training: Conducting training sessions for new customer team members and providing deep dives into new platform features. • Feature Deployment: Handling the setup and configuration of new features and specialized functionality for existing clients. • Technical Consulting: Helping customers write scheduled tasks and develop custom queries to maximize platform utility. • Relationship Building: Building strong, lasting relationships with key customer stakeholders to drive platform adoption and usage. • Cross-Functional Collaboration: Collaborating with security operations, engineering, and product teams to communicate customer needs and feedback.

🎯 Requisitos

• Education: Bachelor’s degree in Computer Science, Cyber Security, or a relevant field, or equivalent experience. • Experience: 2-4 years in a customer-facing Customer Success or Technical Support role. • Core Technical Skills: • SIEM & NTA: Experience supporting and troubleshooting SIEM and Network Traffic Analysis platforms in customer environments. • Networking: Solid understanding of networking fundamentals and Syslog-based log ingestion. • Linux: Hands-on experience administering and troubleshooting RHEL, Rocky Linux, and Ubuntu systems. • Kubernetes: Familiarity with Kubernetes and containerized deployments preferred. • Soft Skills: • Strong interpersonal and communication skills, with the ability to explain technical concepts clearly and concisely to diverse audiences. • Proven ability to train customers and present complex information in an engaging, accessible manner. • Skilled at building rapport and collaborating effectively with both customers and internal teams. • Able to work independently or as part of a cross-functional team. • Demonstrates self-awareness, empathy, and composure when navigating complex or high-pressure situations. • Strong problem-solving and troubleshooting abilities in complex cybersecurity environments. • Acts with integrity and maintains a positive, professional attitude in challenging circumstances.

🏖️ Benefícios

• Remote-First Work Culture • Healthcare (Medical, Dental, Vision, Accident) • Basic & Voluntary Life and AD&D • Flexible Spending Account (FSA) • 401(k) with Employer Match • Paid Holidays & Flexible Paid Time Off (PTO)