Senior AWS Connect Engineer

🕒 Setembro 15

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

💵 $92.500 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Modivcare

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2017

🏥 Saúde

⚕️ Seguro de Saúde

🚗 Transporte

💰 $525.000.000 Post-IPO Debt em 2024-07

Healthcare • Healthcare Insurance • Transport

A Modivcare é uma empresa que se concentra em simplificar a experiência de viver com necessidades complexas de saúde, oferecendo um conjunto abrangente de soluções de cuidado de apoio. Eles se especializam em transporte médico não emergencial, cuidados pessoais e monitoramento virtual e remoto de pacientes. A Modivcare trabalha em estreita colaboração com Planos Medicaid, Agências Estaduais, Medicare Advantage, Planos SNP, sistemas de saúde, profissionais de saúde e provedores de transporte, garantindo que os membros recebam os serviços de saúde necessários. Por meio de tecnologia inovadora e estratégias orientadas por dados, eles abordam os determinantes sociais de saúde, oferecendo serviços como transporte de qualidade, gerenciamento de cuidados crônicos, entrega de refeições e assistência domiciliar, visando otimizar os resultados de saúde dos pacientes e melhorar sua experiência geral.

Descrição

• Own the technical health, maintenance, and continued enhancement of Modivcare's Intelligent Virtual Assistant and supporting contact-center capabilities • Design, build, test, and maintain Amazon Connect contact flows, routing logic, prompts, queues, hours of operation, security profiles, and related configuration • Develop and support integrations between Amazon Connect, the IVA/conversational layer, and enterprise systems using AWS Lambda, APIs, event-driven patterns, and secure data exchange • Partner with product, operations, contact-center, and business teams to translate service needs and customer pain points into technical requirements and incremental releases • Troubleshoot production issues across flows, bot behavior, Lambda functions, APIs, data dependencies, and telephony/customer-experience components • Lead root-cause analysis and durable remediation • Implement change management, versioning, peer review, testing, release readiness, rollback, and production support practices • Improve observability through logging, dashboards, alerts, traceability, and service-level measures • Apply security and privacy controls including least-privilege access, secrets management, encryption, auditability, and secure API practices • Create and maintain technical documentation, runbooks, architecture diagrams, and operational knowledge • Assess new Amazon Connect and AWS capabilities and recommend adoption where they provide operational, customer, or maintainability benefits

🎯 Requisitos

• 7+ years of software, cloud, contact-center, or platform engineering experience • 2+ years delivering and supporting Amazon Connect solutions in a production environment • Hands-on experience building and maintaining Amazon Connect contact flows and integrating Connect with AWS Lambda and external systems • Strong experience with one or more programming languages used for serverless development, such as Node/Javascript • Working knowledge of AWS IAM, CloudWatch, logging/monitoring, API integration, networking fundamentals, and secure cloud engineering practices • Experience with conversational AI/IVA technologies, including Amazon Lex or a comparable platform • Understanding of intent design, context/session management, error recovery, and live-agent escalation • Experience supporting customer-facing or business-critical systems, including incident response, troubleshooting, root-cause analysis, and change/release management • Ability to explain technical tradeoffs clearly to technical and nontechnical partners and work across product, operations, security, and vendor teams • Experience with Amazon Connect contact flows, queues, routing profiles, prompts, telephony configuration, agent experience, contact attributes, reporting/metrics, and security configuration • Experience with AWS serverless and integration services including Lambda, API Gateway, IAM, CloudWatch, CloudTrail, S3, DynamoDB, EventBridge/SNS/SQS, and Secrets Manager • Experience with infrastructure/configuration as code, source control, automated tests, CI/CD, environment promotion, and deployment controls • Experience with REST APIs, authentication/authorization patterns, error handling, resiliency, data mapping, and safe handling of personally identifiable or protected information

🏖️ Benefícios

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) • Bonus eligibility based on individual and company performance

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