Customer Success Specialist

🕒 6 dias atrás

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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ModMed

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A ModMed é uma empresa de tecnologia em saúde que fornece software de prontuário eletrônico (EHR) específico para especialidades, gerenciamento de consultórios, gerenciamento de ciclo de receita, análise e ferramentas de comunicação com pacientes para práticas médicas. A plataforma deles integra recursos movidos por IA—como o ModMed Scribe—para documentação clínica, automação de fluxo de trabalho, assistência de faturamento e engajamento de pacientes, ajudando médicos especialistas a otimizar operações e melhorar a eficiência. A ModMed foca em atender práticas especializadas (dermatologia, oftalmologia, gastroenterologia, ortopedia, ginecologia, etc. ) com integração, suporte e integrações (API FHIR, telemedicina, processamento de pagamentos).

Descrição

• Acts as the post-sale consultative partner and trusted advisor to our clients • Manages/owns customer needs that come through the Account Management escalation queue in Salesforce • Maintain an understanding of client industry, MMI suite of products, and role in the market • Work collaboratively with other teams and departments across the organization to improve processes and mitigate customer risk • Identify and facilitate upsell opportunities with customers as appropriate • Serve as escalation point for issues that impact the customer’s success • Advocate customer needs/issues cross departmentally • Maintain regular communication (written and verbal) with customer escalations that you are owning • Monitor and record all client communication in Salesforce • Suggest practical services offered by MMI to create a more efficient and autonomous office flow • Potential of owning your own small book of business

🎯 Requisitos

• Bachelor's Degree - preferred • 1-2 years of relevant experience or equivalent combination of experience and education • Excellent communication and interpersonal skills, with the ability to navigate and mediate conflict • Detailed-oriented and organized • Ability to work independently as well as part of the customer success team • Professional, patient and balanced approach to handling tasks of varying priority and stress levels • Conflict resolution and problem solving skills • Ability to take initiative with little direction • Empathetic communicator with a consultative approach - able to see things from another person’s point of view • Working knowledge of Salesforce and Gainsight is a plus • Ability to multi-task and shift focus/priorities on-the-fly in a fast paced environment • People skills - you must be comfortable on the phone and able to engage in/control difficult discussions while maintaining professional composure • Motivated - we are a growing and ever-changing organization that is transforming how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.

🏖️ Benefícios

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.