Senior Director, Implementation Services

🕒 Junho 19

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ModMed

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A ModMed é uma empresa de tecnologia em saúde que fornece software de prontuário eletrônico (EHR) específico para especialidades, gerenciamento de consultórios, gerenciamento de ciclo de receita, análise e ferramentas de comunicação com pacientes para práticas médicas. A plataforma deles integra recursos movidos por IA—como o ModMed Scribe—para documentação clínica, automação de fluxo de trabalho, assistência de faturamento e engajamento de pacientes, ajudando médicos especialistas a otimizar operações e melhorar a eficiência. A ModMed foca em atender práticas especializadas (dermatologia, oftalmologia, gastroenterologia, ortopedia, ginecologia, etc. ) com integração, suporte e integrações (API FHIR, telemedicina, processamento de pagamentos).

Descrição

• Develop and own the strategic roadmap for Implementation Services, aligning with company growth objectives and market trends • Influence executive leadership on service offerings, pricing models, and go-to-market strategies • Lead and mentor multiple service line directors/managers; foster a high-performance, client-centric culture • Design and scale an organizational structure that supports geographic expansion, complex integrations, and managed services • Manage P&L responsibility for Implementation Services, including forecasting, revenue recognition, and margin optimization • Drive continuous improvement in resource utilization, backlog management, concessions, and EBITDA delivery • Serve as the executive escalation point for high-profile clients; cultivate relationships at C‑suite and board levels • Oversee contract negotiations, statements of work, and service-level agreements to ensure mutual value creation • Establish and govern global delivery standards, methodologies (e.g., Agile, Waterfall, hybrid), and quality assurance benchmarks • Monitor KPIs and metrics (e.g., on‑time delivery, client satisfaction, renewal rates) and implement corrective actions as needed • Partner with Product, Engineering, and Customer Success teams to inform roadmap prioritization and drive seamless handoffs • Collaborate with Sales and Marketing to craft differentiating service-based offerings and support pipeline development • Promote use of emerging technologies (e.g., AI/automation) to enhance service efficiency and client outcomes

🎯 Requisitos

• Bachelor's in Business Administration, Healthcare Administration, IT, or related required • MBA preferred • PMP, PgMP, or Equivalent required • Six Sigma Black Belt preferred • 12+ years of leadership in Professional Services or consulting organizations, with a focus on enterprise-scale software implementations • 7+ years of experience managing EHR, Practice Management, or Revenue Cycle Management implementations • Proven track record of P&L management and delivering revenue and margin targets • Strong business acumen, with the ability to analyze complex data, market trends, and financial metrics to drive decision-making • Exceptional communication, negotiation, and presentation skills; comfortable interfacing with C‑level executives and boards • Demonstrated success in scaling teams, optimizing operations, and embedding continuous improvement practices • Deep expertise with CRM and delivery platforms such as Salesforce, ServiceNow, or similar • Adept at conflict resolution, risk management, and stakeholder alignment in high-stakes environments

🏖️ Benefícios

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters