Platform Analyst I

🕒 Agosto 12

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🧐 Analista

👻 Score fantasma 10%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Monogram Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2019

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

A Monogram Health é uma provedora líder em especialidades múltiplas que oferece atendimento domiciliar baseado em evidências e gerenciamento de benefícios para pacientes com condições crônicas complexas e múltiplas, com forte foco em doença renal crônica e nas necessidades relacionadas à saúde metabólica, cardiovascular, pulmonar e comportamental. A empresa coordena equipes clínicas de especialidades múltiplas (nefrologia, cardiologia, endocrinologia, pneumologia, saúde comportamental e cuidados paliativos), fornece suporte domiciliar 24 horas por dia, incluindo diálise domiciliar e gerenciamento de medicamentos, e faz parcerias com pagadores e grupos de médicos para melhorar os resultados, reduzir hospitalizações e diminuir os custos.

Descrição

• Perform routine Freshservice platform configuration, data updates, and administrative tasks • Resolve support tickets and troubleshoot platform issues using established procedures and escalation paths • Document configuration changes, processes, and issue resolutions in the knowledge base • Participate in sprint planning, team stand-ups, and platform release activities • Support developers, product managers, and business stakeholders by clarifying requirements and workflows • Test and verify platform changes before production deployment • Monitor platform health and data quality, escalating anomalies as needed • Continuously improve platform skills and healthcare domain knowledge • Use AI-powered tools to improve configuration, data analysis, and issue-resolution efficiency • Participate in a shared, low-volume on-call rotation supporting platform reliability and patient safety

🎯 Requisitos

• Bachelor’s degree in Information Systems, Business, Healthcare Administration, or a related field — or equivalent practical experience • Minimum of one (1) years of professional experience in platform administration, application support, or healthcare operations; internships count • Foundational understanding of platform administration concepts, data management, and business process workflows • Exposure to enterprise platforms such as Microsoft, Azure, Salesforce, Athena, CXOne, or similar • Strong attention to detail and analytical thinking • Effective written and verbal communication skills • Experience with or willingness to adopt AI-powered tools and workflows for platform administration and analysis • Eagerness to learn healthcare workflows and platform best practices in a fast-paced environment • Proficiency with Freshservice or a comparable ITSM platform administration, including agents and groups, ticket forms, queues, categories, and basic workflow configuration • Experience supporting employee onboarding and offboarding workflows, including account/access provisioning, asset assignment, and workflow automations • Working knowledge of foundational ITIL practices: incident, service request, change, and asset/inventory management • Familiarity with IT asset and inventory tracking, software license management, and cost/renewal awareness within an ITSM platform • Experience building reports and dashboards to monitor ticket volume, SLA compliance, and platform health • Understanding of integrations between ITSM and identity/endpoint systems, including Entra ID, Intune, and Microsoft 365 • Familiarity with knowledge base management and documenting standard operating procedures for repeatable IT processes

🏖️ Benefícios

• Medical, dental, and vision insurance • Employee assistance program • Employer-paid and voluntary life insurance • Disability insurance • Health and flexible spending accounts • Competitive compensation • 401k with employer match • Financial wellness resources • Paid holidays • Flexible vacation time/PSSL • Paid parental leave • Work life assistance resources • Physical wellness perks • Mental health support • Employee referral program • BenefitHub employee discounts