Strategic Account Manager, Firefox Enterprise – DACH

🕒 Setembro 23

🇩🇪 Alemanha – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 11%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Mozilla

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1998

👥 B2C

🔒 Cibersegurança

B2C • Cybersecurity • Software

A Mozilla é uma organização sem fins lucrativos dedicada a promover uma internet aberta e acessível. Eles são os criadores do popular navegador Firefox, que enfatiza a privacidade do usuário, velocidade e controle. A Mozilla também oferece uma gama de produtos que focam na segurança e privacidade na internet, incluindo o Mozilla VPN, Firefox Relay e Mozilla Monitor. Além disso, a organização está envolvida em projetos de código aberto, inovação em IA e defesa dos direitos digitais. A Mozilla visa capacitar os usuários com tecnologia e políticas confiáveis que protejam a privacidade, apoiem o desenvolvimento de IA de código aberto e promovam a responsabilidade das empresas de tecnologia.

Descrição

• Serve as the primary point of contact for assigned customer accounts • Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders • Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout • Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans • Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts • Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow • Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive • Conduct regular check-ins, business reviews, and success planning with customers • Resolve issues and escalate when necessary to ensure timely resolution

🎯 Requisitos

• Experience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders • A track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these • Strong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization • Experience coordinating cross-functional teams to address customer requirements, risks, and escalations • Sufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists • Native-level fluency in German and advanced written and verbal communication skills in English • Willingness and ability to travel across Germany, Austria, and Switzerland as required • Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours • Commitment to Mozilla's values: Welcoming differences; Being relationship-minded; Practicing responsible participation; Having grit • Preferred: Experience with enterprise infrastructure, security, platform, or on-premises software • Preferred: Experience working with public-sector, regulated, or similarly complex organizations • Preferred: Experience selling enterprise support, subscriptions, or professional services • Preferred: Familiarity with open-source software and enterprise open-source business models • Preferred: Familiarity with browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies

🏖️ Benefícios

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team • Rich medical, dental, and vision coverage • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) • Quarterly all-company wellness days where everyone takes a pause together • Country specific holidays plus a day off for your birthday • One-time home office stipend • Annual professional development budget • Quarterly well-being stipend • Considerable paid parental leave • Employee referral bonus program • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

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