Membership Development Representative – Inside Sales

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Mpathic

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🤝 B2B

🏛️ Governo

📡 Telecomunicações

B2B • Government • Telecommunications

A Mpathic é uma empresa de contact center que integra empatia com tecnologia para auxiliar empresas premium e stakeholders do setor público na modernização de suas operações de atendimento ao cliente. Com foco na confiabilidade do cliente e comunicação empática, a Mpathic ajuda a construir a lealdade à marca e credibilidade por meio de tecnologia avançada de contact center. Estabelecida em 2020, a Mpathic surgiu da Virtual Service Operations durante a pandemia, oferecendo soluções completas de Contact Center as a Service (CCaaS), incluindo contact centers omnichannel independentes e aumento do quadro de funcionários de suporte ao cliente. A empresa emprega uma força de trabalho baseada nos EUA em 42 estados, conhecida por alcançar altas taxas de resolução na primeira chamada e um forte compromisso com os valores e princípios dos clientes.

Descrição

• Drive acquisition of new members for our customer, a leading national Catholic health sharing ministry • Navigate data in the customer’s CRM and execute inbound and outbound calls using the Contact Center platform • Document customer engagements and may be responsible for the full sales cycle from introduction to closing • Uphold and integrate the customer’s Catholic and Christian identity to foster the teachings of the Church in all aspects of job performance • Ability to quickly build trust and rapport with prospective members and dynamically progress conversations to active engagement • Walk prospective members through the application process • Consistent, clear, and thorough documentation of all sales motions • Work closely with customer’s clinical and onboarding teams • Perform other duties as assigned

🎯 Requisitos

• Demonstrably superb verbal and written communication skills • A habit of empathy, placing the needs of prospective members above other considerations • Knowledge of or experience with Christian health sharing ministries a significant plus • Sales or Customer Service experience preferred, though not required • High School Diploma or equivalent required, college degree preferred • Strong interpersonal skills, ability to work on a close-knit team and autonomously • Professional, courteous, and generous work attitude with a desire and ability to learn • Ability to identify solutions based on established processes and procedures • Meticulous habits in logging sales interactions via established business processes and tools • Experience working with Office365 applications • Experience working with CRMs and Contact Center platforms preferred • Reliable non-Chromebook computer (Windows 11 or macOS 12+) 8 GB RAM minimum (16 GB preferred); SSD recommended • High-speed internet (25 Mbps download / 5 Mbps upload or better) • Ability to support video conferencing (webcam, headset with mic) • Comfortable installing required software, updates, and security tools (VPN, MFA, endpoint protection) • Secure, private workspace suitable for professional calls during business hours • Must clear all required background checks • Must be able to provide proof of eligibility to legally work in the United States.

🏖️ Benefícios

• Discretionary performance bonuses