Account Specialist

Vaga não está no LinkedIn

🕒 Julho 16

🎸 Tennessee – Remoto

🎸 Tennessee – Remote

💵 $16 - $22 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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MRO

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

☁️ SaaS

📋 Conformidade

💰 Series unknown em 2019-11

Healthcare • SaaS • Compliance

A MRO é uma empresa de software de saúde empresarial que fornece uma Plataforma de Intercâmbio de Dados Clínicos (CDXP) e soluções modulares para curar, normalizar e trocar dados clínicos com segurança entre provedores, pagadores, registros e solicitantes de dados clínicos. A MRO ajuda hospitais, sistemas de saúde, práticas ambulatoriais e pagadores a otimizar a liberação de informações, fluxos de trabalho de conformidade, relatórios de qualidade/MIPS, rastreamento de ACO e inteligência clínica conectando-se a centenas de prontuários eletrônicos de saúde (EHRs) distintos, reduzindo a carga administrativa e acelerando a entrega de cuidados focados no paciente. A empresa enfatiza a segurança e a conformidade regulatória e foi reconhecida com prêmios Best in KLAS por Liberação de Informação.

Descrição

• Effectively manage all mailouts within MRO Clinics CarePortal to ensure efficient releases of information. • Ensure recipient information is accurate and complete on each mailout to be released. • Release medical records/imaging/forms in the appropriate medium (paper or electronic) based on MRO Clinics policies/procedures and/or requester's preference. • Coordinate with courier services to schedule pickup of packages, when applicable. • Coordinate with notaries for certifications prior to release, when applicable. • Manage and distribute incoming records requests received through email/online submission, as well as MRO Clinics main fax line. • Provide accurate and timely status updates to requesters inquiring through email or by phone. • Provide assistance to patient/requester walk-ins, and coordinate with Account Managers as needed to handle any necessary STAT requests or questions. • Pull and/or burn imaging records to CD/DVD for release via mail or patient pickup. • Monitor office supply inventory, and request additional supplies when needed. • Escalate issues and/or errors found to department leaders as necessary.

🎯 Requisitos

• Strong organizational, time management, networking, and excellent verbal and written communication skills • Self-motivation, drive, and initiative • Excellent customer service skills including but not limited to empathy, compassion, promptness, eagerness to expedite and get the job done • An outgoing and confident approach • Confidentiality and discretion is required • Ability to work effectively and professionally with employees at all levels of an organization • The ability to understand and present health information data while remaining HIPAA compliant • The flexibility to adapt to frequent changes in the industry and office • High School Diploma or equivalent required. • Previous experience in customer service and conflict resolution

🏖️ Benefícios

• medical • dental • vision • life insurance • 401(k) plan • annual cash bonus