Vendor Account Manager

Vaga não está no LinkedIn

🕒 Junho 3

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $47.920 - $55.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

🚫👨‍🎓 Sem graduação necessária

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MTM, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1995

⚕️ Seguro de Saúde

🚗 Transporte

🌍 Impacto Social

💰 $2.500.000 Debt Financing em 2016-06

Healthcare Insurance • Transport • Social Impact

A MTM, Inc. é uma empresa de serviços de saúde especializada na gestão de benefícios de transporte para programas Medicaid e Medicare. Através de tecnologia avançada, a MTM Health garante transporte médico não emergencial (NEMT) confiável, soluções de saúde integrada móvel (MIH) e serviços domiciliares e baseados na comunidade (HCBS) que melhoram o acesso aos cuidados. A empresa busca melhorar os resultados de saúde abordando os determinantes sociais da saúde e conectando os membros com recursos comunitários essenciais.

Descrição

• Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education • Utilize data to develop and deliver performance improvement plans (PIP), and when needed, assess liquidated damages or termination • Coordinate and conduct provider performance evaluations • Conduct off boarding for providers not meeting standard expectations • Serve as the first point of contact for all vendor service requests and escalations • Own the day to day vendor interaction and satisfaction • Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations • Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements • Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues • Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members • Manage and maintain credentialing compliance in accordance with MTM client contracts • Recognize opportunities to educate TP’s contacts on MTM processes when necessary • Work with the Transportation Manager to reduce transportation costs • Build and sustain a strong working partnership with assigned transportation providers • Assist with/participate/facilitate regular provider town hall meetings • Handle inbound service requests and ensure that they are properly assigned or addressed • Liaise with other internal departments as required to resolve vendor’s issues and questions • Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance • Meet or exceed assigned KPI’s and business objectives • Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM • Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems

🎯 Requisitos

• High School diploma or GED • College Degree or equivalent work experience • Minimum 2 years’ experience as an Account Manager or relevant related experience • 1-2 years’ operational experience • Must possess a valid driver’s license • Demonstrate excellent time management skills • Knowledge of transportation logistics • Persuasive negotiator • Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy • Moderate skills in Microsoft Office • Analytical in using data to drive operational and cost improvement • Demonstrate a high level of ownership • Must be able to demonstrate strong customer service skills • Ability to maintain positive and team focused during high stress situations • Strong ability to pay attention to detail • Excellent communication skills • Ability to maintain high level of confidentiality • Must be able to communicate with staff of all job levels professionally • Ability to prioritize assigned projects, incidents, and requests • Ability to identify with customers' needs and circumstances • Ability to recognize, handle and refer situations of an emergent nature • Adhere to all MTM established protocols and policies • Regular attendance • Experience in Project Management and/or Contract Negotiations is preferred • Experience in Cost Management is preferred

🏖️ Benefícios

• Health and Life Insurance Plans • Dental and Vision Plans • 401(k) with a company match • Paid Time Off and Holiday Pay • Maternity/Paternity Leave • Casual Dress Environment • Tuition Reimbursement • MTM Perks Discount Program • Leadership Mentoring Opportunities