Configuration Specialist – STR, BLT

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🕒 Agosto 29

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👻 Score fantasma 10%

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Avenu Insights & Analytics

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1978

🏛️ Governo

📋 Conformidade

☁️ SaaS

Government • Compliance • SaaS

A Avenu Insights & Analytics é uma empresa dedicada a aprimorar a recuperação de receitas e a conformidade para governos estaduais e locais. A empresa oferece um conjunto abrangente de serviços e soluções de software voltados para maximizar a transparência e a eficiência operacional, ajudando os contribuintes a cumprir suas obrigações. Com expertise em auditoria de conformidade, transformação digital e gestão de registros públicos, a Avenu colabora com entidades governamentais para identificar novas oportunidades de receita e otimizar os serviços aos cidadãos.

Descrição

• Design and stand up managed-service workflows performed on clients' behalf • Assume day-to-day client processing work, including intake, processing, review, correspondence, and reporting, to agreed service levels • Orient client staff to the service model and reporting • Analyze, capture, document, and illustrate as-is and to-be business processes and requirements • Prepare functional and business requirements, use cases, and instructional documentation • Establish, test, and operate business processes and service workflows • Manage assigned project tasks and coordinate required resources • Communicate with, guide, and influence customers and coworkers across departments • Understand business licensing, tax, and short-term rental service offerings • Structure service engagements according to client vision, value propositions, requirements, and use cases • Support customer onboarding through service setup, process handoff, and ongoing service delivery • Balance multiple client engagements and maintain stakeholder accountability • Handover running services to the ongoing service delivery and support organization after go-live • Coordinate with Solutions and Success teams to assess engagement scope, level of effort, and best practices • Work with internal Operations and IT to establish systems, access, and environments for service delivery • Perform other duties as assigned

🎯 Requisitos

• Experience delivering or administering business licensing and tax and short-term rental services • Experience with municipal business licensing and tax collection • Experience with short-term rental operation and business activities • Work experience in a jurisdiction's finance office with licensing or tax collection • Work experience presenting to internal/external stakeholders • Knowledge of municipal business licensing and tax collection • Deep understanding of short-term rental operation and business activities • Knowledge of advising customers on service delivery and process best practices • Experience delivering outsourced or managed administrative services in the Govtech space • Excellent planning, analytical, communication, technical, and problem-solving skills • Strong process acumen and familiarity with productivity and reporting tools • Experience with case management, ticketing, and workflow tracking tools • Excellent written and verbal communication skills • Quick learner with strong multi-tasking abilities • Advanced knowledge of Microsoft Product Suite, including Word, Excel, Project, and Visio • Availability to travel up to 25% per year • Ability to remain stationary for most of the day • Ability to constantly operate a computer and office productivity machinery • Ability to occasionally move about inside the office • Ability to frequently communicate via telephone or computer

🏖️ Benefícios

• Competitive benefits and compensation package • Remote work indicated in the requisition title • Equal Opportunity Employer