Outbound Call Center

🕒 Junho 4

🗽 New York – Remoto

🗽 New York – Remote

💵 $24 - $31 / hora

⏰ Tempo Integral

🟢 Júnior

📞 Representante de Call Center

🚫👨‍🎓 Sem graduação necessária

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MVP Health Care

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1983

⚕️ Seguro de Saúde

👥 B2C

🤝 B2B

Healthcare Insurance • B2C • B2B

A MVP Health Care é uma seguradora regional de saúde que oferece planos Medicare Advantage, Medicaid, planos individuais e familiares, Child Health Plus, Planos Essenciais e cobertura para grupos patrocinada por empregadores. A empresa fornece planos suplementares de saúde dental e oftalmológica, benefícios de medicamentos prescritos, atendimento virtual 24/7 através de seu portal online Gia, serviços de atendimento ao membro para faturamento e reivindicações, e programas de bem-estar comunitário focados em cobertura acessível e acessível em Nova Iorque e regiões próximas.

Descrição

• Execute outbound campaigns with a primary focus on driving member retention, while supporting quality objectives, welcoming new members to plan offerings, and achieving defined campaign-specific goals • Must have the ability to work in a fast-paced environment and manage the challenges inherent with a call center atmosphere while delivering excellent service on every call • Meet individual accessibility and outreach goals and team goals for industry standard benchmarks • Demonstrate excellent communication skills, applying soft skills during interactions with diverse clientele • Develops a comprehensive understanding of all lines of business • On an ongoing basis, educates members about their benefits and MVP’s procedures • Manages first call resolutions and perform tasks efficiently; adhering to guidelines on call avoidance, average handle time, hold time, and after call work • Research information needed to correctly respond to customer concerns • Asks appropriate questions to ensure a clear understanding of customer’s concern • Delivers service with integrity • Clearly explains all policies and procedures on both incoming and out-going calls. • Applies technical skills required to simultaneously access multiple databases while addressing customer needs • Documents all customer contacts, performing data input in a highly accurate manner • Serve as a liaison between our internal and external customers, always representing the company in a professional and courteous manner • Conducts outbound campaigns for all lines of business, must be self-directed, organized, confident, and able to flex communication and presentation skills to the needs of the customer • Responsible for researching and resolving member issues and for communicating resolution back to the caller in a timely, professional and effective fashion • Successfully uses contacts to facilitate issue resolution and interacts appropriately with all involved • Obtains NYS Market Place Facilitated Enroller certification also known as Certified Application Counselor (CAC) within 1st year from date of hire.

🎯 Requisitos

• High School diploma or equivalent when possesses customer service employment experience • Associate degree, college courses preferred • Minimum 1 – 3 years customer service experience and/or relevant office experience required • Ability to work occasionally on Saturdays • Experience in positions where adherence to strict confidentiality is required • Strong problem-solving skills with effective oral and written communication skills • Have strong interpersonal skills and exhibit good judgment • Collaborative skills: ability to work in team environment • Demonstrated excellent customer service skills including superior accountability and follow through • Demonstrated PC skills using Microsoft applications.

🏖️ Benefícios

• Growth opportunities to uplevel your career • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team • Competitive compensation and comprehensive benefits focused on well-being • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District