Healthcare Contact Center Specialist, Sales Experience Required

🕒 Maio 21

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Isaac Health

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚕️ Seguro de Saúde

☁️ SaaS

🧘 Bem-estar

Healthcare Insurance • SaaS • Wellness

A Isaac Health é uma empresa de saúde que oferece cuidados e apoio especializados para indivíduos que enfrentam perda de memória e problemas de saúde cerebral, incluindo Alzheimer e vários tipos de demência. Eles fornecem uma gama abrangente de serviços, como avaliações neuropsicológicas, planos de tratamento personalizados, terapias cognitivas e suporte contínuo por meio de especialistas médicos licenciados. A Isaac Health enfatiza o diagnóstico precoce e o cuidado contínuo para gerenciar efetivamente condições como comprometimento cognitivo leve, demência vascular e demência associada à doença de Parkinson. Seus serviços são projetados para serem acessíveis remotamente, oferecendo cuidados a partir de casa e trabalhando em estreita colaboração com cuidadores e parceiros de saúde. Liderada por uma equipe de renomados profissionais médicos, a Isaac Health oferece cuidados especializados que são compatíveis com seguros de saúde, enfatizando a acessibilidade econômica e disponibilidade imediata.

Descrição

• Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings • Coordinate cognitive health screening campaigns • Take the medical history from patients or their caregivers • Schedule and coordinate appointments • Assist patients with technology and other questions

🎯 Requisitos

• Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members. • High levels of professionalism in communication, high level of patience and caring attitude with patients and family members. • Demonstrated call center experience, handling high-volume outbound and/or inbound calls. • Prior telehealth experience is a plus • Familiarity with Medicare and Insurance concepts • Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness • Experience navigating multiple systems and completing documentation simultaneously during an outbound call • Strong overall tech-saviness and ability to quickly learn new software and systems. • Competency with Google Office Suite • Experience working with the elderly • Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows • A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements. • Comfort and proficiency working in a remote office setting

🏖️ Benefícios

• Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world • Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups • Join a community of high achievers who have a passion for promoting brain health • Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need • Access to innovative technology to support you in delivering the highest quality of care to your clients • Access to continuing training and education • Remote-first model: Work virtually from anywhere in the United States • Culture and connectivity: A highly responsive and supportive team of clinical and operational management • Decreased administrative time for clinicians through ongoing technology improvements and automation • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization