Borrower Resolution Specialist

🕒 Julho 13

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LoanCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

LoanCare é uma empresa especializada no serviço de empréstimos hipotecários. Ela oferece uma gama de serviços relacionados à gestão de pagamentos de hipotecas, atendimento ao cliente para titulares de empréstimos e estratégias de mitigação de perdas. A LoanCare tem como objetivo apoiar os proprietários de imóveis na manutenção eficaz de suas contas hipotecárias, garantindo pagamentos pontuais e gerenciando quaisquer desafios financeiros potenciais.

Descrição

• Reviewing borrower concerns, conducting detailed research, and providing proactive outreach • Analyzing written borrower complaints received through regulatory agencies, clients, and executive escalation channels • Initiating proactive outreach to borrowers to acknowledge concerns and gather additional information • Utilizing effective de-escalation techniques to manage emotionally charged interactions • Conducting ongoing communications, including callbacks, to confirm research status and resolution • Maintaining accurate and comprehensive documentation of all customer interactions • Ensuring compliance with applicable federal, state, investor, and company guidelines • Protecting sensitive customer information by adhering to confidentiality requirements and data security protocols.

🎯 Requisitos

• High School Diploma or equivalent required • 3-5 years of mortgage servicing experience • Expert and proven knowledge of customer service principles and practices • Strong interpersonal skills with a proven ability to communicate empathetically and effectively • Highly advanced knowledge of mortgage products and servicing, including escrow, taxes, and payment application • Proficient in ICE products, including but not limited to MSP & LoanSphere • Proficient in Microsoft Office applications • Analytical ability to apply data and information to all processes and solutions • Ability to provide consistent engagement in customer and brand experience. • Excellent communication skills • Excellent attention to detail and accuracy. • Excellent problem-solving skills and problem analysis. • Ability to troubleshoot complex issues and deliver results quickly.

🏖️ Benefícios

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Fidelity National Financial matching 401(k) and employee stock purchase plans • Access to mental health resources, including free Calm memberships • Discounts on gym memberships, pet insurance, and employee purchasing programs • Access to a tuition reimbursement program that supports your continued education and professional growth.