Client Relations Account Executive I

🕒 Maio 29

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LoanCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💸 Finanças

👥 B2C

🏠 Imobiliário

Finance • B2C • Real Estate

LoanCare é uma empresa especializada no serviço de empréstimos hipotecários. Ela oferece uma gama de serviços relacionados à gestão de pagamentos de hipotecas, atendimento ao cliente para titulares de empréstimos e estratégias de mitigação de perdas. A LoanCare tem como objetivo apoiar os proprietários de imóveis na manutenção eficaz de suas contas hipotecárias, garantindo pagamentos pontuais e gerenciando quaisquer desafios financeiros potenciais.

Descrição

• Maintain a pipeline of client requests • Develop and understand each client’s business rules, type of business, and goals • Research, resolve, and report client problems and inquiries; ensure prompt responses by partnering with internal/external business partners to meet client’s needs • Work closely with Client Relations Account Executive II and III to ensure proper level of support to portfolios is provided • Provide process gaps or portfolio trends to management for tracking and resolution • Ensure all inquiries are documented, process gaps are identified, and escalated issues are presented to the manager with suggestions, ideas, and solutions • Maintain a thorough knowledge of policies and tools to effectively answer most client inquiries without assistance • Assist other team members during volume spikes as needed • All other duties as assigned

🎯 Requisitos

• High School Diploma or equivalent required • 1+ year of experience in mortgage servicing or mortgage banking preferred • 1+ year of customer service experience preferred • Knowledge of LPS/MSP Systems preferred • Knowledge of Microsoft Office applications and systems (e.g., Excel, PowerPoint) • Strong negotiation and mediation skills • Strong relationship or vendor/client management and communication skills • Strong analytical, problem-solving, research, interpretive, and decision-making skills • Detail-oriented with the ability to successfully manage multiple priorities and meet deadlines • Ability to work in a fast-paced environment • Ability to meet client, department, and investor standards in knowledge, quality, efficiency, initiative, teamwork, customer service, productivity, and overall performance.

🏖️ Benefícios

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Fidelity National Financial matching 401(k) and employee stock purchase plans • Access to mental health resources, including free Calm memberships • Discounts on gym memberships, pet insurance, and employee purchasing programs • Tuition reimbursement program that supports your continued education and professional growth.