Client Relations Account Executive III

🕒 Setembro 4

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $58.700 - $98.600 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧑‍💼 Executivo de Contas

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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LoanCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

LoanCare é uma empresa especializada no serviço de empréstimos hipotecários. Ela oferece uma gama de serviços relacionados à gestão de pagamentos de hipotecas, atendimento ao cliente para titulares de empréstimos e estratégias de mitigação de perdas. A LoanCare tem como objetivo apoiar os proprietários de imóveis na manutenção eficaz de suas contas hipotecárias, garantindo pagamentos pontuais e gerenciando quaisquer desafios financeiros potenciais.

Descrição

• Interact with, manage, and maintain all aspects of Client, Investor, and Insurer relationships • Ensure Client/Agency satisfaction through monthly comparisons, issue escalation, solution proposals, documented follow-up, and resolution • Serve as the main point of contact for Client/Agency inquiries, questions, and concerns • Understand each Client’s/Agency’s servicing business, industry, and best practices • Conduct training and implementation for new staff within Client/Agency organizations • Monitor industry news and changes using internal and external resources, including agency guides and HUD • Provide monthly business reviews covering trends and SLAs • Research, resolve, and report Client/Agency problems and inquiries • Provide timely updates through final problem resolution or completion of deliverables • Evaluate reports for trends, client concerns, inquiries, and response times • Coordinate and conduct proactive conference calls and meetings across functional areas • Recommend process, procedure, and management-control changes based on issue research and solutions • Maintain knowledge of policies and tools to answer most Client/Agency inquiries independently • Assist team members during volume spikes • Perform other duties as assigned

🎯 Requisitos

• High School Diploma or equivalent required • 5+ years of experience in mortgage servicing or mortgage banking • 5+ years of customer service experience • Strong knowledge of the mortgage industry; agency and insurer experience required • Strong knowledge of GSE, HUD, VA and GNMA guides • Strong knowledge of Default and industry experience preferred • Strong knowledge of LPS/MSP Systems • Strong knowledge of Microsoft Suite applications and systems, including Excel and PowerPoint • Strong negotiation and mediation skills • Strong relationship or vendor/client management and communication skills • Strong analytical, problem solving, research, interpretive and decision-making skills • Detail oriented with ability to manage multiple priorities and meet deadlines • Ability to work in a fast-paced environment • Ability to travel to Client/Agency and/or LoanCare site locations • Ability to communicate and work with all levels of management and senior executives • Ability to meet client, department and investor standards • Quiet, private home workspace and high-speed internet connection with minimum 25 Mbps download and 10 Mbps upload • Ability to work normal business hours and early, late, or weekend hours as needed • Overtime required as necessary

🏖️ Benefícios

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Fidelity National Financial matching 401(k) • Employee stock purchase plans • Free Calm memberships and mental health resources • Physical and emotional wellness initiatives • Employee recognition programs • Gym membership discounts • Pet insurance discounts • Employee purchasing programs • Tuition reimbursement program • Necessary work equipment provided • Flexible remote work