Quality Assurance Claims Specialist

🕒 Julho 14

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LoanCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

LoanCare é uma empresa especializada no serviço de empréstimos hipotecários. Ela oferece uma gama de serviços relacionados à gestão de pagamentos de hipotecas, atendimento ao cliente para titulares de empréstimos e estratégias de mitigação de perdas. A LoanCare tem como objetivo apoiar os proprietários de imóveis na manutenção eficaz de suas contas hipotecárias, garantindo pagamentos pontuais e gerenciando quaisquer desafios financeiros potenciais.

Descrição

• Perform comprehensive pre-submission quality assurance reviews of FHA, VA, USDA, and Supplemental claims. • Validate accuracy of claim components, including loan and policy data, claim calculations and reconciliations, advances and recoverable balances, and supporting documentation completeness. • Complete reconciliation of advances and confirm accuracy prior to claim filing. • Ensure all required documentation meets agency, investor, and regulatory guidelines. • Identify and resolve discrepancies, errors, or missing information before submission. • Maintain clear and accurate records of QA reviews, findings, and daily production. • Conduct internal QA audits on claims prior to filing to ensure quality standards are met. • Analyze trends in claim errors and provide insights to support training and process improvements. • Collaborate with claims processors, servicing teams, and leadership to correct issues and improve workflows. • Assist with system updates related to claim preparation and pre-filing readiness. • Support post-submission activities, including research related to missing documentation or agency inquiries as needed. • Track and document QA results, ensuring proper notation in internal systems. • Manage assigned workflow queues and meet established turnaround times. • Perform research to resolve issues impacting claim accuracy and completeness. • Adhere to confidentiality standards and data integrity requirements. • All other duties as assigned.

🎯 Requisitos

• High School Diploma or equivalent required. • 3+ years of experience in FHA, VA, USDA, and Supplemental foreclosure claims QA/QC testing and/or filing. • Strong knowledge of mortgage servicing practices and claims lifecycle and requirements. • Knowledge of foreclosure processes and applicable guidelines. • Strong attention to detail with a focus on accuracy and error prevention. • Ability to analyze, identify, and resolve discrepancies independently. • Strong time management and prioritization skills. • Ability to make sound decisions and meet deadlines in a fast-paced environment. • Effective written and verbal communication skills. • Proficiency in Microsoft Office, specifically Excel and Word. • Ability to maintain strict confidentiality.

🏖️ Benefícios

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance • Time Off: Paid holidays, vacation, and sick leave • Retirement & Investment: Matching 401(k) plan and employee stock purchase plan • Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being • Employee Recognition: Programs that celebrate achievements and milestones • Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.