Director – Field Services

🕒 Julho 6

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Myriad360

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🏥 Saúde

🏭 Manufatura

Consulting • Healthcare • Manufacturing

Myriad360 é uma líder mundial em tecnologia, especializada na modernização de data centers, serviços de nuvem, soluções de cibersegurança e inteligência artificial. A empresa oferece soluções personalizadas de infraestrutura de TI de ponta a ponta, entregando poderosas soluções de cibersegurança, serviços de nuvem de última geração e tecnologias avançadas de IA. Myriad360 melhora a eficiência e conectividade dos negócios com soluções modernas de infraestrutura e redes, além de fornecer soluções de TI ágeis e escaláveis sob demanda. Com expertise em várias indústrias, incluindo saúde, finanças, manufatura, varejo, jurídico e mídia, a Myriad360 ajuda as empresas a otimizar seu potencial de TI com uma gama de serviços de consultoria, implementação e ciclo de vida.

Descrição

• Execute and support the Field Services strategy in alignment with Myriad360’s business objectives and growth plans. • Implement scalable service delivery models, processes, and best practices to improve efficiency, consistency, and quality. • Evaluate and deploy tools, systems, and methodologies that enhance field operations and reporting. • Lead, mentor, and develop Field Services managers and team members, fostering a culture of accountability, collaboration, and continuous improvement. • Identify skills gaps and partner with leadership to design and implement targeted training and development plans. • Support recruiting, onboarding, and retention efforts to ensure the team is equipped for current and future demands. • Standardize workflows and operational procedures to improve service delivery and client outcomes. • Develop, monitor, and report on KPIs related to team performance, utilization, quality, and customer satisfaction. • Ensure compliance with safety, legal, regulatory, and company standards. • Partner with leadership on pricing inputs, margin management, forecasting, and operational budgeting. • Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations. • Lead issue resolution and escalations, maintaining strong client relationships and trust. • Proactively identify opportunities to improve service delivery and client value. • Complete ongoing security awareness training and comply with company policies. • Identify and escalate security risks to appropriate leadership and actively support remediation efforts. • Perform other duties as assigned.

🎯 Requisitos

• Bachelor’s degree in Engineering, Operations Management, or a related field. • 10+ years of progressive experience in field services, service delivery, or operations within a technology or services-driven organization. • 5+ years of people leadership experience, including managing managers or senior technical professionals. • RCDD or DCDC certification required. • Strong expertise in IT infrastructure, network solutions, and/or field engineering services. • Deep understanding of copper and optical cabling methods and standards. • Proven experience with data center buildouts and large-scale field deployments. • Demonstrated ability to lead teams, implement operational improvements, and drive performance through metrics. • Strong communication, stakeholder management, and client-facing skills. • Experience supporting budgeting, forecasting, and margin optimization initiatives. • Ability to collaborate cross-functionally with Sales, Engineering, PMO, and Operations teams. • Willingness to travel up to 30–40% as needed.

🏖️ Benefícios

• Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.