Senior Support Engineer

🕒 Maio 1

🏄 California, Connecticut, +6 estados a mais – Remoto

🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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n8n

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

☁️ SaaS

🤖 Inteligência Artificial

🏢 Corporativo

SaaS • Artificial Intelligence • Enterprise

n8n é uma plataforma segura de automação de fluxos de trabalho nativa de IA, projetada para equipes técnicas. Ela permite que os usuários criem agentes autônomos de múltiplos passos e automatizem fluxos de trabalho em várias aplicações com integrações ilimitadas. Com suporte tanto para código quanto para uma interface amigável, o n8n capacita as empresas a otimizar operações, melhorar processos de TI e segurança, e potencializar seu CRM, enquanto mantém a conformidade e assegura a disponibilidade crítica para a missão.

Descrição

• Provide technical support to users via tickets, chat, and community forums • Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance • Investigate and reproduce complex technical issues across the n8n ecosystem • Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues • Create and maintain documentation, FAQs, and knowledge base articles • Identify recurring issues and propose improvements to product reliability and user experience • Contribute to the community by answering questions and sharing best practices • Document troubleshooting workflows and build internal playbooks • Help improve support tooling and resolution efficiency

🎯 Requisitos

• Strong troubleshooting and problem-solving skills • Experience debugging APIs, integrations, webhooks, and authentication flows • Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP) • Experience working with JavaScript, Node.js, or similar technologies • Experience with Docker or containerized environments • Strong written and verbal communication skills • Passion for helping users and improving product usability • 5+ years in technical support, customer-facing engineering, or similar roles (for IC3) • Strong experience troubleshooting complex production environments • Deep understanding of workflow automation, APIs, and integrations • Strong knowledge of Node.js environments and containerized deployments • Experience collaborating closely with engineering on complex technical issues • Ability to identify systemic issues and drive improvements in product reliability and support processes • 3+ years in technical support, solutions engineering, or similar roles (for IC2) • Experience debugging workflow automation systems and integrations • Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals • Ability to investigate complex issues and collaborate with engineering for resolution • Experience documenting troubleshooting steps and improving support knowledge bases • Experience with workflow automation tools (Zapier, Make, Airflow) (nice to have) • Observability tools such as Grafana, Datadog, or Prometheus (nice to have) • Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT) (nice to have)

🏖️ Benefícios

• Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Europe: 30 days of vacation, plus public holidays wherever you are. • US: 20 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Europe: We provide benefits according to local country norms. • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. • Future planning 💰 – • Europe: We provide pension contributions according to local country norms. • US: 401(k) retirement plan with a 4% employer match. • Financial security 🛡️ – • Europe: We provide benefits according to local country norms. • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. • An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!