Associate Staff Engineer – Operations Manager

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🕒 Abril 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🧑‍💻 Engenheiro Full-stack

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Nagarro

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1996

🤝 B2B

🏢 Corporativo

B2B • Enterprise • Technology Consulting

Nagarro é um líder global em engenharia digital e consultoria de tecnologia. A empresa ajuda os clientes a se tornarem negócios inovadores e digitais, aproveitando a tecnologia para impulsionar avanços nos negócios. Conhecido por sua agilidade empreendedora e mentalidade CARINHOSA, a Nagarro oferece uma ampla gama de serviços, incluindo engenharia digital, soluções empresariais inteligentes e serviços de experiência e design. Com mais de 17. 900 funcionários em 37 países, a Nagarro colabora com líderes do setor para acelerar a digitalização e a inovação orientada pela tecnologia.

Descrição

• Manage the end-to-end content production workflow — from clinical editorial review, QA, and release deployment • Build and maintain the operational cadence across product, clinical content, and engineering, content release calendars, cross-functional stand-ups • Define, instrument, and report on product operations. KPIs: Content freshness rates, release velocity, defect escape rates, SLA compliance by content type • Utilize Jira and Confluence to ensure process documentation is accurate and adopted. • Act as the primary point of escalation for content quality issues and production blockers; facilitate root cause analysis and drive corrective action • Partner with clinical pharmacists and medical editors to triage incoming content change requests, prioritize against clinical impact, and route appropriately. • Support product launches by coordinating go/no-go readiness across content completeness, QA sign-off, and regulatory review checklists • Identify and eliminate operational bottlenecks; lead continuous improvement initiatives that reduce time-to-publish without sacrificing clinical accuracy. • Serve as the voice of operational reality in product roadmap discussions -translating content team capacity into realistic delivery commitments.

🎯 Requisitos

• 5+ years in product operations, program management, or content operations. • At least 2 years of experience in healthcare, clinical content, or regulated industries. • Demonstrated ability to design and document operational workflows for cross-functional teams • Experience owning project management tooling and building processes other teams actually use • Data-driven approach to operations. • Comfortable defining metrics, building dashboards, and presenting insights to leadership. • Strong written communication; ability to translate clinical and technical complexity into operational clarity.

🏖️ Benefícios

• Equal opportunity employer • Diversity commitment • Inclusive environment