Software Support Engineer III

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.500 - $100.600 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Natera

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2004

🧬 Biotecnologia

⚕️ Seguro de Saúde

💊 Farmacêutico

Biotechnology • Healthcare Insurance • Pharmaceuticals

A Natera é líder global em tecnologia de testes de DNA livre de células (cfDNA), especializada em testes e diagnósticos genéticos não invasivos. As soluções inovadoras da empresa concentram-se em áreas como triagem pré-natal, detecção de câncer e monitoramento de transplantes de órgãos. Ao utilizar bioinformática avançada e análise de DNA, a Natera oferece a profissionais de saúde e pacientes informações essenciais para decisões médicas mais embasadas.

Descrição

• Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud-based Data Analytics software platform. • Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation. • Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution. • Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers. • Identify and codify solutions to frequent issues as documented and scripted processes. • Perform other duties as assigned. • Work with PHI on a regular basis in paper and electronic form.

🎯 Requisitos

• 5+ years of experience in a similar role. • BS Degree in Computer Science, similar discipline, or equivalent work experience. MS preferred. • Working knowledge of Java, Spring framework required. • Experience with relational databases essential, specifically MySql. • Extensive analytic troubleshooting skills. • Excellent communication and organizational skills, especially for problem-solving under pressure. • Strong technical documentation skills. • Eagerness to acquire new skills in genetics. • Ability to thrive in a fast-paced environment and manage multiple tasks independently. • Experience with Groovy scripting language a plus. • Experience with Python and web services a plus.

🏖️ Benefícios

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Free testing for Natera employees and their immediate families. • Fertility care benefits. • Pregnancy and baby bonding leave. • 401k benefits. • Commuter benefits. • Generous employee referral program.