Support Engineering Team Lead

Vaga não está no LinkedIn

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $179.500 - $224.300 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

👻 Score fantasma 21%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Nebius Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤖 Inteligência Artificial

🏢 Corporativo

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

O Nebius Group está construindo uma das principais empresas de infraestrutura de IA do mundo, focando em fornecer os recursos de computação, armazenamento e ferramentas necessários para desenvolvedores no espaço de IA. Com sede na Europa e listado na Nasdaq, o Nebius tem uma presença global com centros de P&D em toda a Europa, América do Norte e Israel. A principal oferta da empresa é uma plataforma de nuvem centrada em IA projetada para cargas de trabalho intensivas de IA, complementada por vários outros negócios envolvidos em desenvolvimento de IA generativa, edtech e tecnologia autônoma.

Descrição

• Lead and support a small, distributed team of L3 Support Engineers • Plan, prioritize and distribute work based on customer impact, technical complexity and team capacity • Provide technical guidance and hands-on support for complex or high-impact customer issues • Coach engineers, share knowledge and help the team become increasingly independent • Build working relationships with L2 Support, pre-sales, post-sales, customer engineering, product and engineering teams • Ensure escalations include the technical context, evidence and customer information needed by the receiving team • Identify whether issues belong to the platform, customer environment or another technical area, and involve appropriate specialists • Maintain high standards for troubleshooting, documentation, handoffs and customer communication • Identify recurring issues and gaps in tooling, documentation, processes or team knowledge, and drive practical improvements • Support team planning, coverage and forecasting as the organization grows • Participate in scheduled operational or duty work when specialist expertise is required, occasionally outside standard business hours • Contribute to hiring and onboarding additional engineers as the team expands

🎯 Requisitos

• Strong hands-on experience troubleshooting complex production, cloud or infrastructure-related issues • Experience leading technical work, mentoring engineers or coordinating a small team or task force • Clear and confident communication with customers, engineers and cross-functional stakeholders • Strong working knowledge of Linux environments • Experience with Kubernetes and container-based platforms • Practical understanding of infrastructure fundamentals, including networking and storage • Familiarity with block, file and object storage and the ability to investigate issues across these technologies • Sound judgment when working through ambiguous or high-impact technical problems • Ability to organize work, set priorities and keep multiple stakeholders aligned • Broad familiarity across AI/ML operations, GPU or high-performance computing workload scheduling, Kubernetes, cloud infrastructure, networking and storage, with deeper expertise in at least one domain • Fluent written and spoken English • Applicants must be authorized to work in the country in which they apply and provide proof of employment eligibility • Experience supporting GPU cloud infrastructure or AI/ML workloads is an added bonus • Experience planning or troubleshooting model deployments is an added bonus • Familiarity with Python or Bash scripting and technical automation is an added bonus • Experience working in a technical support, SRE, production operations or customer engineering organization is an added bonus • Experience collaborating with globally distributed teams providing 24/7 customer coverage is an added bonus

🏖️ Benefícios

• 100% company-paid medical, dental, and vision coverage for employees and families • 401(k) plan with up to 4% company match and immediate vesting • 20 weeks paid parental leave for primary caregivers • 12 weeks paid parental leave for secondary caregivers • Remote work reimbursement up to $85/month for mobile and internet • Company-paid short-term disability insurance • Company-paid long-term disability insurance • Company-paid life insurance coverage • Competitive compensation • Career growth and learning opportunities • Flexibility and ownership • Collaborative and innovative culture • Opportunity to work on impactful AI projects • International environment and talented teams • Accommodations during the application process

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo