Cloud Operations Engineer

🕒 Março 11

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Neo4j

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2007

☁️ SaaS

🏢 Corporativo

SaaS • AI • Enterprise

A Neo4j é uma empresa líder que fornece tecnologia de banco de dados de grafos, permitindo que organizações conectem e analisem grandes volumes de dados por meio de sua plataforma. Como criadora do Neo4j Graph Database e da linguagem de consultas Cypher, a empresa oferece soluções como o Neo4j AuraDB e o Neo4j Graph Data Science para ajudar negócios a implantar aplicações baseadas em grafos de forma eficiente, seja em modo autogerenciado ou totalmente gerenciado. Suas ferramentas são projetadas para que desenvolvedores e cientistas de dados construam e visualizem com facilidade aplicações baseadas em grafos, aprimorando os relacionamentos entre dados e os insights. A Neo4j atende a diversos casos de uso, incluindo detecção de fraudes, grafos de conhecimento e serviços financeiros, sendo amplamente adotada pelas comunidades de desenvolvimento e de ciência de dados no mundo todo. Com recursos educacionais como a GraphAcademy, a Neo4j também apoia uma grande e crescente comunidade global de especialistas em tecnologia de grafos.

Descrição

• Participate in the On-Call rotation, as a member of the Cloud Managed Services team, and respond to incidents that impact Neo4j cloud infrastructure availability to provide the necessary support for customer cases. • Work as a member of the Cloud Managed Services Team during business hours, with occasional off-hours scheduled work, to support and manage the Neo4j database infrastructure of the customers and handle and resolve escalations related to cloud hosted environments from customers and/or internal teams. • Improve, document, and automate operational processes (such as deployments and upgrades) to make them as efficient as possible. • Gather and analyze metrics from operating systems as well as Neo4j databases to assist in performance tuning and incident diagnostics. • Document the incidents, procedures, and outcomes of customer communications. Assist in building the Cloud Managed Services knowledge base. • Install and upgrade Neo4j infrastructure (servers, storage, databases) for our Cloud Managed Service customers. • Troubleshoot cluster issues across multiple servers, data centers and regions, in a variety of clouds (AWS, Azure, Google Cloud), virtual, and bare metal environments. • Collaborate and communicate effectively within Customers, Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues completely and expediently. • Proactive approach to identifying problems, performance bottlenecks, and areas for improvement is necessary to succeed in this position.

🎯 Requisitos

• 5+ years of cloud infrastructure administrator experience is required. • Bachelor's or equivalent work experience degree in Computer Science or Computing Systems equivalent field. Background in math will be a plus. • Experience working with Linux operating systems such as RedHat / CentOS / Amazon Linux is required. • Significant prior experience with at least one of the Big 3 Cloud providers (AWS/GCP/Azure) is required. • Must have command-level fluency in Linux environments. • Familiarity with Linux / Windows diagnostics and tuning will be a plus. • Experience with Ansible, Terraform, and Kubernetes is desirable. • Experience working with Nagios and Prometheus is desirable. • Neo4j Certified Professional certification is desirable. • Must be proficient in the use of Microsoft Office Applications (Outlook / Word / Excel). • Must be detail oriented, collaborate well with other team members, have excellent verbal and communication skills, and thrive in a fast paced, high-energy, multi-tasking environment.

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options