Enterprise Team Manager

🕒 Agosto 20

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $125.000 - $165.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

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Net at Work

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🏭 Manufatura

📦 Logística

Consulting • Manufacturing • Logistics

A Net at Work é uma fornecedora de soluções de tecnologia que ajuda pequenas e médias empresas a aprimorarem suas operações através do uso transformador da tecnologia. Eles oferecem uma ampla gama de serviços, incluindo implementação de ERP, soluções de CRM, serviços gerenciados de TI, hospedagem em nuvem e serviços de consultoria estratégica. A Net at Work foca em desbloquear o poder da tecnologia de próxima geração para melhorar a eficiência dos negócios, a experiência dos funcionários e o engajamento dos clientes. Alinhando a tecnologia com as necessidades dos negócios, eles auxiliam empresas em diversos setores, incluindo Química, Construção, Saúde e mais, a otimizar seu desempenho e liberar seu potencial.

Descrição

• Lead, manage, and hold accountable a team of service professionals for profitable, sustained, high-quality service delivery • Manage the business, technical, and people aspects of client engagements • Oversee service delivery quality, engagement work products, and deliverables • Develop and manage the customer experience for an assigned client group • Own project delivery and success, lead delivery teams, and ensure client satisfaction and retention • Identify, develop, and close service revenue opportunities with new clients • Manage deal structure to address client needs and preserve profitability • Support pre-sales efforts for existing clients • Stay current with ERP and client vertical-market industry trends • Maintain expert-level proficiency in Sage X3 and/or Sage 500 systems • Coach and manage consultants, utilization, work-life balance, time off, performance, and professional development • Conduct regular one-to-one meetings and quarterly/yearly conversations with team members • Plan career paths, coach consultants, and facilitate staffing and allocation • Monitor compliance with company policies, initiatives, processes, and methodology • Oversee service revenue, billable NB hours, and other KPIs • Manage client relationships and maintain frequent contact with client staff and senior executives • Ensure client experience and project deliverables meet or exceed expectations • Implement client communication and customer-satisfaction processes • Coordinate activities with Account Managers and Account Executives • Own project revenue and budgets; scope engagements and develop statements of work • Build senior client relationships, qualify projects, deliver presentations, and close new engagements • Identify opportunities outside current engagement scope and develop pricing strategies • Direct day-to-day execution of client projects to deliver quality work on time and on budget • Guide consulting teams to appropriate resources and report project status and business metrics • Approve timesheets and review invoices

🎯 Requisitos

• Bachelor's degree in computer science, information technology, quality assurance, or equivalent, required • Advanced degree preferred • Consulting background with a record of delivering complex technical solutions within defined timeframes and budgets • Strong project management skills, including ability to prioritize work and meet deadlines • Strong business expertise and understanding of business needs • More than five years of experience working with technical applications, or equivalent, including strong knowledge of process methodologies • Successful track record of delivering agreed-upon business objectives and performance on key metrics • Experience in team management, scheduling, and budgets • Proficient in Microsoft Excel, Word, PowerPoint, and other Office 365 applications • Deep understanding of consulting, practice products, and relevant clients/partners' businesses • Knowledge of business drivers, financial analysis including ROI and TCO, and problem solving • Prior experience with pre-sales activity or account planning is desirable • Ability to translate customer/business requirements into business solutions and position them with customers • Understanding of, or capacity to learn, corporate financial practices and principles • May require customer approval for access to customer information, systems, and/or premises

🏖️ Benefícios

• Bonus eligibility in accordance with the Company's plan • Medical, Dental, Vision • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts with company contribution • 401k with matching contribution • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually • 8 Paid Holidays per year, including 1 floating holiday