Service Delivery, Premium Support Engineer

🕒 Maio 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $145.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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NETGEAR

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1996

🔧 Hardware

🛍️ Comércio Eletrônico

📡 Telecomunicações

Hardware • eCommerce • Telecommunications

A NETGEAR é uma empresa de tecnologia especializada em produtos de rede, incluindo roteadores WiFi, sistemas mesh, modems a cabo e hotspots móveis. Ela fornece soluções de rede para casa e empresas, com foco em aprimorar a conectividade através de produtos inovadores como os roteadores Orbi e Nighthawk. A NETGEAR também oferece software de segurança, controle parental e serviços de suporte para garantir desempenho e segurança ideais das conexões de internet dos usuários.

Descrição

• Deliver Professional Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks. • Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations. • Act as the L3 escalation point for Premium Support customers. • Work on-site during installations, go-lives, and live or near-live events. • Design and troubleshoot AV networks supporting Dante, AES67, NDI, and ST2110/IPMX. • Manage multicast environments, ensuring proper IGMP behavior, QoS, VLAN segmentation, and bandwidth control. • Support and troubleshoot PTP timing environments. • Handle multi-vendor interoperability challenges. • Perform deep technical analysis using packet captures and diagnostic tools. • Act as a trusted technical advisor on-site with customers and partners. • Collaborate with Systems Engineers and Sales teams for pre-sales support. • Document findings, solutions, and best practices. • Provide feedback to Product and Engineering on field observations and customer needs.

🎯 Requisitos

• 5–10+ years of experience in network engineering, AV integration, or Professional Services. • Strong expertise in IP networking including multicast, VLANs, QoS, and switching. • Hands-on experience with AV over IP technologies: Dante, AES67, NDI. • Exposure to ST2110, IPMX, and PTP timing environments preferred. • Experience in AV environments such as corporate AV, live production, or broadcast. • Strong troubleshooting and diagnostic skills in complex, live environments. • Proven experience working on-site with enterprise customers and system integrators. • Willingness and ability to travel extensively across the US. • Strong written and verbal communication skills with both technical and non-technical audiences.

🏖️ Benefícios

• Offers Equity • Offers Commission