ServiceNow Project Manager

🕒 Setembro 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

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NetImpact Strategies Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2009

💼 Consultoria

🏥 Saúde

🎖️ Defesa

Consulting • Healthcare • Defense

A NetImpact Strategies Inc. é uma provedora líder de serviços de transformação digital, especializada em cibersegurança, desenvolvimento de software e consultoria estratégica. A empresa foca em ajudar organizações a modernizarem suas infraestruturas de TI e a melhorarem a eficiência operacional por meio de soluções e metodologias inovadoras. Com uma abordagem centrada em missões, a NetImpact promove mudanças aproveitando tecnologias avançadas e melhores práticas para aprimorar as capacidades dos clientes e o sucesso nas missões.

Descrição

• Lead a ServiceNow Platform Operations team supporting a Federal Agency • Serve as the primary management interface for task-order execution • Coordinate Government, prime/subcontractor, and multi-vendor delivery dependencies • Plan, prioritize, and direct work across platform operations, architecture, engineering, implementation, testing, and business-analysis lanes • Own staffing, onboarding, offboarding, backfill, leave/coverage planning, key-personnel substitution coordination, background-processing visibility, and service-window continuity • Manage demand and capacity in ServiceNow SPM • Balance service/security restoration, committed releases and control deadlines, and prioritized backlog • Own service-performance governance, including SLA/KPI/OPI calendars, dashboards, exceptions, corrective actions, and burn-in validation • Maintain integrated schedules, milestones, sprint/release plans, risks, issues, decisions, actions, dependencies, and deliverables in ServiceNow • Ensure weekly, biweekly, monthly, quarterly, and release-driven reporting is complete and evidence based • Coordinate production control, release readiness, architecture/security governance, and cross-team decisions • Lead incoming and outgoing transition, including transition plans, WBS, access and onboarding readiness, live-environment validation, artifact/knowledge capture, risk mitigation, and transfer of operational materials • Track customer satisfaction, feature adoption, business value, platform maturity, and improvement outcomes • Convert approved improvement opportunities into prioritized, owned work • Lead major-service communications and executive escalation • Provide the Agency with operating status, accountable owners, decision points, next-update expectations, and closure evidence

🎯 Requisitos

• Four or more years of project/program management experience, including leadership of complex technology delivery or operations teams • At least three years leading ServiceNow implementations, platform operations, or managed ServiceNow delivery in a multi-team environment • Experience with Agile delivery • Experience with ServiceNow SPM or equivalent work-management practices • Experience with service-level performance management • Experience with fixed-price capacity planning • Experience managing staffing, transitions, risks/issues/dependencies, release commitments, customer communications, and measurable service outcomes • Project-management certification such as PMP or equivalent required where mandated by the applicable labor category • U.S. citizenship • Ability to satisfy High Risk IT background-investigation and sensitive-information requirements • Strong executive communication, prioritization, negotiation, and decision-management skills • Federal consulting or financial-regulatory experience preferred • Experience operating ServiceNow in a multi-vendor enterprise environment preferred • Experience with ServiceNow-native SLA/KPI dashboards, transition under constrained incumbent overlap, and evidence-based contract performance reporting preferred

🏖️ Benefícios

• Comprehensive medical, dental, and vision insurance starting the first of the month after joining • 401(k) Plan with immediately vested employer contributions; no matching required • Generous Paid Time Off (PTO) • One additional day of paid wellness leave per calendar year • Ten federal holidays observed • Pet Insurance • Tuition reimbursement • Internal training programs • Company-sponsored industry certifications • Dynamic and collaborative work environment • Team building activities • Community volunteering • Quarterly HQ days • Wellness events • Happy hours • Family fun events