Security Incident Manager

🕒 Julho 27

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👮‍♂️ Cibersegurança / Engenheiro de Segurança

👻 Score fantasma 14%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Nexcess

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

🤝 B2B

🛍️ Comércio Eletrônico

B2B • eCommerce

A Nexcess é um provedor de hospedagem web gerenciada focado em desempenho, segurança e confiabilidade para sites empresariais e lojas online. A empresa oferece hospedagem gerenciada e serviços relacionados otimizados para plataformas de e-commerce e sistemas de gerenciamento de conteúdo, com recursos como CDN e integrações de segurança para dar suporte a clientes corporativos e agências que utilizam WordPress, WooCommerce, Magento e outras aplicações web.

Descrição

• Lead and coordinate operational incident response activities for infrastructure, platform, hosting, and customer-impacting events • Serve as Security Incident Commander or facilitate incident coordination during high-severity operational events • Ensure incident response processes are consistently followed including identification, escalation, engagement, assessment, resolution, communication, and post-mortem review • Coordinate cross-functional technical teams during active incidents to ensure timely restoration of services • Facilitate operational bridge calls, escalation management, stakeholder coordination, and incident tracking activities • Ensure appropriate internal and customer-facing communications are delivered during operational incidents and maintenance events • Monitor active incidents to ensure accountability, urgency, and proper escalation procedures are maintained • Assist with after-hours escalation coordination as necessary during major operational events • Facilitate Incident Outcomes and Action Review (IOAR) meetings and post-mortem reviews • Track corrective and preventative action items through completion to reduce repeat incidents and operational risk • Analyze operational incidents, outages, and trends to identify recurring failures and improvement opportunities • Develop and maintain incident response documentation, operational procedures, escalation workflows, and governance standards • Produce monthly reporting related to incidents, service disruptions, response metrics, and operational trends • Partner with operational leadership to improve incident response maturity, communication standards, and organizational accountability • Assist in the development and improvement of operational governance processes related to incident management and operational readiness • Partner cross-functionally with Infrastructure, Platform Engineering, Security, Support, Compliance, and Leadership teams • Communicate effectively with both technical and non-technical stakeholders during high-pressure operational events • Promote operational transparency, accountability, and process adherence across teams • Assist with reinforcing best practices related to incident handling, escalation management, and operational communication

🎯 Requisitos

• 4+ years of experience in Information Technology, Infrastructure Operations, Hosting Operations, Platform Reliability, or related technical environments • Bachelor’s Degree in Information Technology, Business Administration, or related field, or equivalent practical experience • Experience coordinating or leading operational incident response activities in a technical environment • Strong understanding of Incident Management processes and operational governance practices • Experience managing escalations and coordinating cross-functional technical teams • Excellent written and verbal communication skills • Strong organizational, analytical, and problem-solving abilities • Ability to manage multiple priorities and remain composed in high-pressure operational situations • Experience producing operational reporting, documentation, and trend analysis • Experience facilitating post-mortem reviews and corrective action tracking • Ability to exercise independent judgment during operational incidents and escalations

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities