Technical Advisor

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🕒 Agosto 17

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🦅 Patrocina Visto H1B

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👻 Score fantasma 11%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of NextGen Healthcare

NextGen Healthcare

1001 - 5000 funcionários

Fundada em 1998

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

💰 Venture Round em 2015-02

Healthcare • Consulting • Healthcare Insurance

A NextGen Healthcare é uma empresa que fornece soluções integradas de TI para a saúde em práticas ambulatoriais. Seus serviços incluem registros eletrônicos de saúde (EHR), gerenciamento de práticas, interoperabilidade, engajamento de pacientes e soluções de telessaúde. Eles visam aprimorar a experiência de pacientes e provedores por meio de tecnologias inovadoras, como fluxos de trabalho impulsionados por IA e soluções móveis. A NextGen Healthcare também oferece soluções personalizadas para várias especialidades e foca na melhoria dos resultados clínicos e financeiros para seus clientes. Eles apoiam práticas de todos os tamanhos, desde pequenos consultórios até grandes empresas, e enfatizam a importância da interoperabilidade e do intercâmbio de dados para melhorar a prestação de cuidados de saúde.

Descrição

• Serve as the main technical point of contact for clients • Implement and coordinate environment creation and data migration according to project scope • Participate in all implementation lifecycle stages, including discovery, testing, deployment, and post-go-live support • Gather customer requirements and understand current and future-state systems • Design and configure system infrastructure and NextGen solution technical components • Provide customer knowledge transfer on system and user maintenance • Troubleshoot issues throughout implementation and post-go-live support • Identify risks and communicate issues through the Project Manager and internal leadership • Document and validate customer requirements and map them to NextGen functionality • Create system blueprints and dataflow diagrams for projects • Conduct phone and in-person consulting sessions to ensure technical production readiness • Attend internal and client project meetings and provide progress and deliverable status • Consult clients on technical architecture requirements • Ensure infrastructure meets technical specifications and best practices • Serve as a go-to resource for functional areas for internal and external users • Execute and modify SQL and PowerShell scripts to meet customer needs • Document best practices and solutions and contribute to the solutions repository and internal knowledge sharing • Review and respond to posted feedback and questions • Lead and participate in Continuing Education sessions • Complete new release training and stay current on product functionality • Perform basic and complex troubleshooting and engage other teams as needed • Perform other duties supporting the overall objective of the position

🎯 Requisitos

• Bachelor’s degree, or any combination of education and experience providing the required qualifications • 7+ years of experience in healthcare IT in a technical role, preferably with enterprise solutions • Experience with software in a SaaS/cloud computing environment • Industry certification in networking, SQL, or related areas • Customer-centric approach • Excellent organization, communication, collaboration, and listening skills • Analytical and problem-solving skills • Technology and troubleshooting skills • Ability to independently execute client projects • Ability to read and understand vendor technical specifications • Ability to analyze vendor feedback, determine root cause, and identify next steps • Ability to manage multiple projects and customers and prioritize work • Ability to lead and facilitate customer workshops and sessions • Willingness to travel to customer sites as needed

🏖️ Benefícios

• Equal opportunity employer • Inclusive and diverse work environment

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