Forward Deployed Engineer

🕒 Maio 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷🏻‍♀️ Engenheiro

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NICE

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1991

☁️ SaaS

🤖 Inteligência Artificial

📡 Telecomunicações

SaaS • Artificial Intelligence • Telecommunications

NICE é uma fornecedora líder de soluções de automação de atendimento ao cliente impulsionadas por IA, transformando contact centers em centros de experiência do cliente de classe mundial. Sua plataforma CXone Mpower oferece automação ponta a ponta dos fluxos de trabalho de atendimento, integrando agentes humanos e de IA para entregar interações eficientes e personalizadas. As ofertas da NICE incluem IA para experiência do cliente (CX), soluções digitais e de autoatendimento, engajamento e gestão da força de trabalho, e plataformas completas de contact center em nuvem. A empresa é reconhecida como líder no setor de Contact Center as a Service (CCaaS), fornecendo ferramentas para aumentar a eficiência operacional, impulsionar o engajamento dos colaboradores e elevar a satisfação dos clientes.

Descrição

• You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth. • These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce. • You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement. • You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI. • The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

🎯 Requisitos

• Hands-on experience building and operating end-to-end production systems at scale. • With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them. • Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership. • Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments. • Experience developing or operating AI/LLM-powered systems in production is a major plus. • Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering. • Familiarity with React, TypeScript, and/or Go is an advantage. • At ease working face-to-face with customers to unpack their problems and deliver practical solutions. • Prior experience in customer-facing or externally-led technical roles is a plus. • A clear, direct communicator who can be equally persuasive with engineers and executives. • Comfortable operating in ambiguity and making forward progress without waiting for complete clarity. • Able to balance competing priorities and drive alignment across technical and business teams.

🏖️ Benefícios

• Build AI agents that run in production at meaningful scale, not slideware or research exercises. • Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups. • Directly influence the direction of NiCE's AI agent platform through the real problems you solve. • Operate with genuine autonomy and end-to-end ownership across the agent lifecycle. • Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.