Portfolio Solutions Engineer

🕒 Abril 14

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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NICE

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1991

☁️ SaaS

🤖 Inteligência Artificial

📡 Telecomunicações

SaaS • Artificial Intelligence • Telecommunications

NICE é uma fornecedora líder de soluções de automação de atendimento ao cliente impulsionadas por IA, transformando contact centers em centros de experiência do cliente de classe mundial. Sua plataforma CXone Mpower oferece automação ponta a ponta dos fluxos de trabalho de atendimento, integrando agentes humanos e de IA para entregar interações eficientes e personalizadas. As ofertas da NICE incluem IA para experiência do cliente (CX), soluções digitais e de autoatendimento, engajamento e gestão da força de trabalho, e plataformas completas de contact center em nuvem. A empresa é reconhecida como líder no setor de Contact Center as a Service (CCaaS), fornecendo ferramentas para aumentar a eficiência operacional, impulsionar o engajamento dos colaboradores e elevar a satisfação dos clientes.

Descrição

• Engage with NICE Actimize’s prospects and clients to understand technical and functional requirements needed to deliver business benefit of Anti-Money Laundering & Fraud-detection solutions • Provide key subject matter expertise for Financial Services and be able to position detection solutions for specific banking applications • Explain features and benefits of the NICE Actimize solutions in comparison to competitive products • Assist in the creation of customized presentations, demonstrations, and proposals that effectively showcase the value proposition of detection solutions for banking applications • Collaborate with the sales and product teams to develop tailored solutions that address the specific needs of banking applications • Lead Proof of Concept engagements, working with the client, sales, product, and technical presales • Completing RFI/RFPs; identifying client requirements and ensuring proactive communications with customers to ensure customer satisfaction • Participate in trade shows, seminars and other industry events

🎯 Requisitos

• 5 + years of experience as a Presales Engineer or in a client facing role providing enterprise software solutions to the financial services industry • BS degree in finance, computer science, statistics, business or equivalent – advanced degree a plus • Excellent verbal, written, and interpersonal communication skills with the ability to effectively convey complex functional and technical concepts to diverse audiences • Demonstrated ability to rapidly acquire in-depth knowledge of new technologies and articulate their value proposition convincingly • Proven track record of driving business success and revenue through presales activities • Ability to thrive in a fast paced, dynamic environment, adapting quickly to changing priorities and requirements. • Experience in managing Proof of Concepts and creating compelling solution demonstrations tailored to the needs of financial institutions • Must be willing to travel to customer sites 40%+

🏖️ Benefícios

• Health insurance • Flexible working hours • Professional development opportunities • Remote work options