Fraud Analyst

Vaga não está no LinkedIn

🕒 Maio 22

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧐 Analista

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Nymbus

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📣 Marketing

🏦 Bancário

Consulting • Marketing • Banking

A Nymbus é uma empresa de tecnologia que fornece soluções bancárias modernas personalizadas para bancos e cooperativas de crédito. Oferece uma plataforma robusta de core bancário que facilita o lançamento de serviços bancários digitais e estratégias de varejo, permitindo que as instituições inovem rapidamente, ao mesmo tempo em que garantem conformidade e eficiência operacional. Por meio de sua gama de serviços, incluindo integração, ferramentas de banco digital e serviços gerenciados, a Nymbus capacita as instituições financeiras a melhorar a experiência do cliente e impulsionar o crescimento em um ambiente competitivo.

Descrição

• Monitor and analyze transactions and account activities to identify suspicious activity and potential fraud. • Utilize various fraud detection tools to identify and prevent fraud proactively. • Accurately document fraud attempts, trends and loss events. • Speak to account holders, victims and fraudsters where appropriate to gather further information and supporting documentation. • Review and process customer claims of unauthorized activity related to Debit card, Credit card, ACH, P2P and Bill Payments using a variety of systems. • Analyze dispute cases and merchant documentation to determine chargeback eligibility. • Keep management up to date on fraud-related incidents and emerging trends, and make recommendations for process improvements. • Ensure that all alerts and cases are handled efficiently and timely. • Exercise discretion and independent judgment in essential job functions. • Provide cross-functional support to internal operational and support teams through internal messaging systems, phone-call transfers, and input on transaction decisions escalated for fraud review. • Communicate with clients and operational teams while maintaining response times within standard Service Level Agreement timeframes. • Perform other duties as assigned.

🎯 Requisitos

• At least 3 years of experience in fraud detection, investigation, or a related field. • Past experience working in a financial institution or fintech environment. • Some college is preferred but not required; Business, Criminal Justice, or Finance-Related concentration preferred but not required. • Familiarity with Verafin and DataVisor preferred but not required. • Fraud certification desired. • Ability to understand assignments and complete work independently with limited manager intervention. • Understanding of basic process flows and upstream and downstream impacts. • Open-mindedness and adaptability to new ideas in a changing environment. • Exceptional attention to detail. • Comfort navigating multiple systems and applications and using resources to solve routine challenges. • Ability to multitask and function efficiently in a high-volume, fast-paced, deadline-oriented environment. • Time management, prioritization, and analytical skills. • Team-building, interpersonal, and relationship-building skills. • Strong verbal and written communication skills. • Ability to handle complex situations requiring analysis or research using independent judgment. • Analytical, research, and problem-resolution skills. • Existing knowledge of banking policies, procedures, and government regulations. • Excellent customer service skills and ability to handle routine or occasional customer-service inquiries independently. • Proficiency in Microsoft Office applications. • Ability to work with minimal supervision in decision-making. • Hours: 9–6pm EST, Monday–Friday.

🏖️ Benefícios

• Annual Cash Bonus and Equity Options commensurate with the role level and experience. • Fully Remote. • 401(k) plan. • Insurance - Health, Dental, and Vision. • Time Off