Product Support Analyst

🕒 Maio 19

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $60.000 - $65.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Nymbus

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏦 Bancário

💳 Fintech

☁️ SaaS

Banking • Fintech • SaaS

A Nymbus é uma empresa de tecnologia que fornece soluções bancárias modernas personalizadas para bancos e cooperativas de crédito. Oferece uma plataforma robusta de core bancário que facilita o lançamento de serviços bancários digitais e estratégias de varejo, permitindo que as instituições inovem rapidamente, ao mesmo tempo em que garantem conformidade e eficiência operacional. Por meio de sua gama de serviços, incluindo integração, ferramentas de banco digital e serviços gerenciados, a Nymbus capacita as instituições financeiras a melhorar a experiência do cliente e impulsionar o crescimento em um ambiente competitivo.

Descrição

• Act as the primary point of contact for technical support requests related to software applications, tools, and platforms. • Diagnose, investigate, and resolve software issues, escalating complex cases to engineering teams when necessary. • Collaborate closely with software engineers to analyze logs, trace errors, and suggest fixes or enhancements. • Monitor system performance, track incidents, and provide regular status updates to stakeholders. • Document technical issues, troubleshooting steps, and solutions in knowledge base systems. • Perform root cause analysis of recurring issues and recommend preventive measures. • Support software deployments, patches, and upgrades, including testing and validation. • Ensure compliance with SLAs (Service Level Agreements) and maintain high-quality service standards. • Provide technical guidance and training to users on system features, updates, and best practices. • Participate in continuous improvement initiatives, contributing feedback for product stability and user experience enhancements.

🎯 Requisitos

• 3+ years in production support or application support within fintech, banking, or financial services platforms. • Strong understanding of core/online banking platforms, system integrations, and digital banking solutions. • Familiarity with payment systems including ACH, Wires, Bill Pay, Remote Deposit Capture (RDC), and Peer-to-Peer (P2P). • Hands-on experience with incident management and monitoring tools such as ServiceNow, JIRA, or equivalent platforms. • Demonstrated technical proficiency, exceptional communication, and a customer-first approach to service delivery.

🏖️ Benefícios

• Annual Cash Bonus and Equity Options commensurate with the role level and experience • 100% Fully Remote • 401(k) plan • Insurance - Health, Dental and Vision • Flexible Paid Time Off