Senior IT Systems Engineer, L2 – MSP

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Offshore Launch

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

🤝 B2B

☁️ SaaS

B2B • SaaS • AI

Offshore Launch é uma empresa que oferece serviços de assistente virtual impulsionados por IA para ajudar empresas a delegar tarefas administrativas e otimizar suas operações. Aproveitando talentos globais, a Offshore Launch oferece economias significativas de custos, eficiências operacionais e promove um ambiente de trabalho produtivo onde as equipes locais podem se concentrar em trabalhos de alto impacto. Sua abordagem única inclui a integração de profissionais de carreira experientes nas equipes de clientes, juntamente com treinamento contínuo e ferramentas de IA para aumentar o desempenho.

Descrição

• Serve as a trusted technical resource for escalated support, infrastructure projects, and client onboarding • Deploy and manage Windows Server environments, including Active Directory, DNS, DHCP, and GPOs • Configure and support SonicWall firewalls, including VPNs and NAT policies • Execute disaster recovery procedures using tools like ShadowProtect, Datto, or Veeam • Administer and troubleshoot cloud platforms, including Microsoft 365, Entra ID, and Google Workspace • Communicate proactively with clients—troubleshoot issues, set expectations, and build trust • Ask for help when needed—collaborate with the team to avoid spinning cycles or wasting billable time • Use RMM tools (e.g., N-Able) to monitor and address infrastructure alerts • Create and update client documentation (e.g., IT Glue, Autotask) • Automate repetitive tasks using basic PowerShell or batch scripting • Prioritize client outcomes—deliver the right result, not just the right answer

🎯 Requisitos

• Minimum of 5 years of experience in an IT consulting or MSP environment (non-negotiable) • Excellent written and verbal English communication skills—clear, professional, and client-facing • Proven ability to deploy and manage Windows Server environments, including Active Directory, DNS, DHCP, and GPOs • Hands-on experience with SonicWall firewall configuration, including site-to-site VPNs and NAT policies • Practical experience executing disaster recovery using tools like ShadowProtect, Datto, or Veeam • Strong working knowledge of Microsoft 365, Entra ID (Azure AD), and Google Workspace • Familiarity with virtualization platforms such as Hyper-V and VMware • Basic experience with PowerShell and/or batch scripting for automation • Experience using RMM and PSA tools (e.g., N-Able, Autotask, IT Glue) • Willing to work PST hours • Exceptional client service and communication skills—you can explain technical issues clearly to non-technical users and create calm in stressful situations • Demonstrated ability to ask for help when appropriate and collaborate to solve problems efficiently • Strong attention to detail, reliability, and ownership of outcomes—not just tasks

🏖️ Benefícios

• $500 bonus at 90-day • 13th month pay (paid on Jun 1 and Dec 1) • Comprehensive HMO policy, including dependents. • Annual continuing education budget to support professional development • Start date: immediate