Solution Consultant

🕒 Setembro 10

🇨🇴 Colômbia – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💼 Consultor

👻 Score fantasma 15%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Omilia - Conversational Intelligence

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2002

💼 Consultoria

🛡️ Seguros

✈️ Turismo

Consulting • Insurance • Travel

A Omilia é uma líder em IA Conversacional, especializada em soluções de voz e chat que permitem interações de cliente naturais e completas. Sua Omilia Cloud Platform oferece ferramentas avançadas de serviço ao cliente impulsionadas por IA, incluindo assistência em tempo real para agentes, biometria de voz para prevenção de fraude e análise de dados para aprimorar os insights dos clientes. Atuando em setores como finanças, seguros, varejo, automotivo e viagens, a Omilia foca em automatizar o atendimento ao cliente enquanto garante uma experiência segura e personalizada.

Descrição

• Own the technical pre-sales motion for selected new-logo deals from discovery and architecture assessment through solution design, POC, effort estimates, RFP/RFI response, and technical close • Serve as the definitive technical authority on Omilia's platform and ensure proposals are architecturally sound, technically deliverable, and accurately scoped • Build trusted-advisor relationships with technical decision-makers and enterprise architects • Develop differentiated solution narratives addressing prospects' environments, constraints, and automation objectives • Collaborate with Demo Engineers on impactful, customised demonstrations • Own technical RFP/RFI sections and coordinate input from Product, Engineering, Security, Compliance, and Professional Services • Maintain current knowledge of legacy IVR, CCaaS, and conversational AI competitors • Lead technical discovery and architecture assessments covering telephony, CRM/backend integrations, data flows, security, compliance, and channel strategy • Develop tailored proposals mapping Omilia products to prospect use cases and technical environments • Own POC lifecycles, define success criteria, coordinate delivery resources, and present ROI and deployment-readiness results • Maintain demo environments, reusable RFP content, technical repositories, and solution templates • Advise IT architects, platform owners, security teams, and C-level technology stakeholders throughout sales cycles • Quantify technical benefits including call deflection, AHT reduction, CSAT improvement, agent savings, and compliance-risk mitigation • Develop competitive battle cards and displacement strategies; participate in competitive evaluations • Support deal strategy, technical qualification, stakeholder mapping, and transition from pre-sales to delivery • Maintain records in Salesforce and internal knowledge systems • Travel within Latin America and occasionally internationally up to 30% of the time

🎯 Requisitos

• Minimum 6 years of experience in a pre-sales solutions consulting, sales engineering, or technical advisory role within enterprise SaaS, CCaaS, conversational AI, or contact centre technology • Track record owning technical pre-sales motion for complex, multi-stakeholder enterprise deals, including discovery, solution design, POC delivery, and RFP response • Deep knowledge of contact centre architecture and integration patterns, including SIP, PSTN, WebRTC, Salesforce, ServiceNow, Microsoft Dynamics, omnichannel platforms, and enterprise middleware • Working knowledge of conversational AI concepts including NLU, dialogue management, ASR/TTS, intent classification, entity extraction, and voice biometrics • Proficiency designing and delivering customised product demonstrations and POC environments • Technical writing proficiency for enterprise RFPs, RFIs, security questionnaires, integration specifications, and compliance documentation • Understanding of enterprise IT landscapes within regulated verticals including banking, healthcare, insurance, and utilities • Excellent verbal communication and presentation skills • Proficiency with Salesforce CRM and standard pre-sales tooling • Willingness and ability to travel up to 30% within Latin America and internationally • Bachelor's degree in Computer Science, Engineering, Information Systems, or related technical discipline • Nice to have: Omilia or competing-platform experience, high-growth SaaS experience, US data privacy and AI governance knowledge, AWS/GCP/Azure familiarity, analyst evaluation experience, Python/JavaScript/REST APIs, and relevant cloud/contact-centre/AI certifications

🏖️ Benefícios

• Fixed compensation • Long-term employment • Working days vacation • Development in professional growth (courses, training, etc) • Being part of successful cutting-edge technology products making a global impact in the service industry • Proficient and fun-to-work-with colleagues • Apple gear • Equal opportunity and diverse, inclusive workplace