Solution Consultant

🕒 Junho 19

🌐 Colômbia, Espanha, +1 outros países – Remoto

🇨🇴 Colômbia – Remoto 🇪🇸 Espanha – Remoto 🇵🇹 Portugal – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💼 Consultor

👻 Score fantasma 46%

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Omilia - Conversational Intelligence

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2002

💼 Consultoria

🛡️ Seguros

✈️ Turismo

Consulting • Insurance • Travel

A Omilia é uma líder em IA Conversacional, especializada em soluções de voz e chat que permitem interações de cliente naturais e completas. Sua Omilia Cloud Platform oferece ferramentas avançadas de serviço ao cliente impulsionadas por IA, incluindo assistência em tempo real para agentes, biometria de voz para prevenção de fraude e análise de dados para aprimorar os insights dos clientes. Atuando em setores como finanças, seguros, varejo, automotivo e viagens, a Omilia foca em automatizar o atendimento ao cliente enquanto garante uma experiência segura e personalizada.

Descrição

• Partner with Account Executives to qualify opportunities, understand business drivers, and define success criteria. • Lead discovery workshops with prospects to surface requirements and translate them into tailored solution architectures. • Design and deliver compelling, scenario-based product demonstrations that speak directly to customer use cases. • Review and respond to RFPs, ensuring Omilia technology and services are represented with precision and impact. • Serve as a trusted technical advisor throughout the entire evaluation and solution design process. • Map customer use cases to existing Omilia Customer Journeys approved by Product and Delivery. • Collaborate with customers, prospects, Product, and Delivery to propose custom Customer Journeys where needed. • Bridge technical concepts and business value — making complex voice AI capabilities accessible to non-technical stakeholders. • Show customers how to build and develop applications using Omilia technology and services. • Work with the Omilia Product team to address use cases not yet covered by existing technology and services. • Review and edit Scopes of Work, ensuring commercial documentation accurately reflects Omilia's offerings. • Collaborate with Product, Delivery, and Marketing to feed customer insights back into the roadmap. • Support smooth customer handoffs from Sales to Delivery, maintaining continuity and trust. • Lead onboarding and enablement of new channel partners across the LATAM region, ensuring they are equipped to position, demo, and implement Omilia solutions effectively.

🎯 Requisitos

• 3+ years of proven experience in a Technical Sales, Pre-Sales, or Solutions Consulting role. • Native Spanish fluency; advanced Portuguese and English — written and verbal. • Strong working knowledge of voice IVR, conversational AI, or related technologies. • Solid understanding of SaaS architecture, APIs, and enterprise technology stacks. • Exceptional client-facing skills: discovery, presentation, and solution storytelling. • Strong commercial acumen — you understand the sales process and know how to support it. • Ability to think on your feet under pressure and turn complex questions into clear answers. • Willingness to travel within the Latin America region and Iberia as needed. • **Nice to Have** • Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral contact center platforms. • Knowledge of networking (e.g., MPLS/VPN) and telephony (e.g., SIP) protocols. • Familiarity with SAP, Microsoft, or other enterprise ecosystem integrations. • Experience navigating enterprise sales cycles in the LATAM market. • Domain expertise in one or more of the following verticals: Financial Services, • Telecommunications, BPO, Healthcare, or Technical Support.

🏖️ Benefícios

• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear.