Technical Tax Operations Lead

🕒 Julho 29

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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OneSource Virtual

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2008

💼 Consultoria

🏥 Saúde

📦 Logística

💰 Series B em 2015-06

Consulting • Healthcare • Logistics

A OneSource Virtual é um fornecedor líder de soluções de business process as a service (BPaaS) personalizadas para clientes Workday. Eles se especializam em automatizar tarefas administrativas relacionadas à folha de pagamento, administração de benefícios e serviços de finanças e contabilidade. Com forte foco em precisão e suporte proativo, a OneSource Virtual ajuda organizações a maximizar seu investimento em Workday, permitindo que recapturem recursos internos e otimizem processos por meio de serviços especializados e tecnologia inovadora.

Descrição

• Serve as primary technical operations and support liaison for clients during implementation, onboarding, parallel testing, and production operations • Provide advanced troubleshooting, data consulting, file/data validation, customer configuration support, and technical tax setup guidance • Act as the escalation point for complex customer issues involving payroll tax data, tax code mapping data files, agency setup data requirements, API integrations, file processing, ACH/payment configuration, and production support • Help customers successfully onboard and optimize their tax operations by resolving issues, validating data quality, and advising on best practices • Review, validate, and troubleshoot customer onboarding files, including company setup, filer setup, employee data, tax setup files, tax detail files, and related data imports • Identify, investigate, and resolve data quality issues before production deployment • Analyze large-scale data loads for completeness, formatting errors, missing values, invalid identifiers, and compliance concerns • Troubleshoot rejected files, malformed data, missing records, import failures, and downstream processing issues • Coordinate customer history loads, parallel testing datasets, and production cutover readiness • Support ongoing customer data synchronization and update processes • Analyze XML, TXT, CSV, ACH/NACHA, tax detail, notification, and payment-related files • Diagnose issues involving APIs, inbound/outbound file processing, integrations, authentication, notifications, and data transformations • Validate inbound and outbound file specifications • Support customer testing efforts involving payment files, agency files, filing extracts, notification feeds, and reconciliation processes • Serve as Tier 2 escalation support for complex customer incidents and operational issues • Manage technical support tickets through investigation, prioritization, documentation, communication, and closure • Document recurring issues and contribute to the knowledge base and SOP development • Coordinate and support integration testing, UAT, connectivity validation, parallel testing, and production cutover activities • Validate API integrations, batch processes, nightly jobs, file exchanges, and operational workflows • Track defects, testing outcomes, and readiness checkpoints • Verify end-to-end customer processing before go-live.

🎯 Requisitos

• 7+ years supporting payroll, tax, finance, HR technology, payroll integrations, or enterprise software platforms • Ability to analyze XML, CSV, TXT, JSON and related integration files • Experience with relational data structures, data validation, and configuration management • Familiarity with ACH, NACHA, payment processing, and file transfer concepts preferred • Experience troubleshooting complex customer-facing software implementations • Experience supporting APIs, integrations, data imports, and file-based processing solutions • Experience managing escalated support incidents and technical support queues • Preferred Experience with payroll platforms such as SAP, Workday, UKG, Dayforce, Oracle HCM, or similar systems • Experience participating in software implementations and UAT cycles • Knowledge of payroll tax filing, garnishments, and payment processing operations • Operations or customer success experience.

🏖️ Benefícios

• Values-based culture • Upward mobility • Professional development opportunities