Customer Marketing Manager

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $92.500 - $119.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🎯 Marketing

🦅 Patrocina Visto H1B

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Onit

501 - 1000 funcionários

💼 Consultoria

⚖️ Jurídico

☁️ SaaS

Consulting • Legal • SaaS

<Onit> é uma empresa de software de operações jurídicas e gestão jurídica empresarial nativa em IA, que oferece soluções para gestão de despesas jurídicas e casos, gerenciamento de ciclo de vida de contratos (CLM), eBilling, gerenciamento de fornecedores e conformidade, automação de workflows e ferramentas impulsionadas por IA como ReviewAI e Spend Agent. Sua plataforma Unity ELM e os produtos associados (SimpleLegal, BusyLamp, ContractWorks, SecureDocs, OnitX CLM e um Catálogo de Apps) permitem que equipes jurídicas centralizem documentos, automatizem fluxos de trabalho, extraiam dados de contratos via OCR e otimizem despesas e relações com fornecedores. A Onit atende operações jurídicas empresariais, Consultores Jurídicos e gerentes de contratos em indústrias como farmacêutica, finanças, seguros, tecnologia e governo, oferecendo serviços de implementação, suporte e serviços profissionais.

Descrição

• Develop and execute targeted customer marketing campaigns promoting add-on products, complementary solutions, and expanded use cases to existing customers • Use customer, product usage, and account data to identify high-potential audiences and cross-sell/upsell opportunities • Create customer-facing content including solution spotlights, use cases, customer stories, webinars, and email campaigns • Partner with Sales, Customer Success, Product Management, and other stakeholders to align expansion campaigns with account priorities and customer needs • Own and report against an annual cross-sell/upsell pipeline and revenue target • Measure campaign engagement, conversion, influenced pipeline, and expansion revenue; optimize targeting, messaging, and programs using performance insights • Plan and execute targeted webinars, product education, customer programs, events, and newsletters • Own the customer advocacy program and encourage customers to participate in reference and case study opportunities • Write, edit, and publish content highlighting the value of Onit's AI-powered legal operations solutions

🎯 Requisitos

• Bachelor's degree in marketing, business, or a related field; MBA a plus • 5+ years of experience in marketing, with a focus on customer marketing or engagement within a B2B environment, preferably in software or technology • Strong understanding of customer lifecycle management and best practices in customer retention • Comfortable operating with a defined revenue or pipeline target and reporting progress against it to sales and executive stakeholders • Proven ability to develop and execute successful marketing campaigns and create content tailored to customer needs • Excellent communication and interpersonal skills, with a demonstrated ability to collaborate across diverse teams • Proficient in HubSpot and Salesforce • Analytical mindset with the ability to interpret data and make informed, data-driven decisions

🏖️ Benefícios

• Annual discretionary bonus • Three medical plan options • Dental and vision coverage • Employer HSA contribution for HDHP participants • 401(k) with 100% match on the first 3% and 50% on the next 2% of employee contributions • Flexible paid time off • 7 sick days • 9 paid company holidays annually • Paid leave for birth parents, non-birth parents, and caregivers • Surrogacy and adoption reimbursement • 100% employer-paid life and disability insurance • Voluntary hospital indemnity, critical illness, accident, and pet insurance • Healthcare FSA, HSA, and dependent care FSA • One paid volunteer day each year

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