Service and Support Engineer

🕒 Maio 8

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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RIEDEL Communications

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1987

🛍️ Comércio Eletrônico

🤖 Inteligência Artificial

eCommerce • Artificial Intelligence • IT

A RIEDEL Communications é um provedor de serviços gerenciados especializado em marketing digital orientado por IA, gerenciamento de mídias sociais e transformação digital de TI. Eles oferecem suporte abrangente para gerenciamento de redes de escritório e soluções de TI, garantindo que as empresas possam navegar efetivamente no ambiente digital. A RIEDEL Communications atua como uma extensão das equipes dos clientes, fornecendo insights especializados em marketing e soluções tecnológicas para aumentar a visibilidade da marca e a eficiência operacional.

Descrição

• Provide direct customer support for our products and solutions. • Successfully deliver on-site (and remote) post-sales commissioning and training services. • Manage and take ownership of Customer Support cases. • Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend. • Support customers with remote online sessions when needed. • Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills. • Develop and maintain knowledge base articles, user documentation, and guides to support products and services. • Maintain, configure, and schedule use of lab systems for all the larger remote Customer Success teams. • Maintain, configure, schedule, and deliver demo equipment and solutions for customers and tradeshows, while managing inventory and availability.

🎯 Requisitos

• 4+ years of proven experience in a relevant market field • Bachelor's degree or equivalent program related to information technology, SW/EE engineering, computer science, or related field. • Knowledge of communication, and digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP) • Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP) • Knowledge of IP technologies and standards (VM, TCP, UDP, IGMP, VLAN, PTP, with Cisco, Arista, or NETGEAR certification preferred) • Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google • Excellent communication & presentation skills, with strong knowledge of PowerPoint, Word, Excel • Attention to detail and a strong work ethic • Ability to work independently, while contributing to a team environment collaborating across departments • Mobility and willingness to travel – lives within reachable proximity of a major airport. • KCS v6 Practices certification highly desirable

🏖️ Benefícios

• Health insurance • Paid time off • Professional development • Travel opportunities