Technical Support Representative

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🕒 Julho 28, 2025

🏄 California – Remoto

🏄 California – Remote

💵 $27 - $32 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

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Orion Engineering Ltd

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 1997

🤝 B2B

Engineering • Manufacturing • B2B

A Orion Engineering Ltd. é dedicada a transformar conceitos em produtos tangíveis por meio de serviços abrangentes de design e engenharia. Com especialidades no design de uma variedade de componentes, incluindo válvulas usadas nos setores de construção, água, petróleo e gás, a empresa oferece expertise em engenharia de design, modelagem 3D e análise por elementos finitos. A Orion Engineering também se destaca em facilitar aprovações de produtos, garantir conformidade com a qualidade e oferecer soluções personalizadas para clientes de diferentes indústrias.

Descrição

• At Orionyx Engineering Ltd., the Technical Support Representative serves as the primary point of contact for clients and employees seeking technical assistance with engineering products, software, and services. • This role involves diagnosing issues, providing solutions, and ensuring high levels of customer satisfaction while collaborating with cross-functional teams to enhance product performance and user experience. • Respond to inbound support requests via phone, email, and chat in a timely manner. • Diagnose technical issues related to engineering software, hardware, and tools, providing step-by-step solutions to users. • Document and track support requests in the ticketing system, ensuring all interactions are logged accurately. • Communicate effectively with clients and team members to understand and resolve technical problems. • Provide clear and concise explanations, ensuring that users understand the solutions provided. • Follow up with customers to ensure issues are resolved satisfactorily and to gather feedback on support experiences. • Work closely with engineering, development, and product management teams to relay customer feedback and issues for continuous improvement. • Maintain up-to-date knowledge of the companys products, services, and industry trends to provide accurate support. • Analyze complex technical issues and devise effective solutions, utilizing critical thinking and problem-solving skills. • Conduct virtual training sessions and webinars to educate users on product features, troubleshooting tips, and best practices.

🎯 Requisitos

• Bachelors degree in Engineering, Computer Science, Information Technology, or a related field preferred; relevant experience may be considered. • 2+ years of experience in technical support or customer service, preferably in an engineering or technology-related environment. • Proficiency in troubleshooting hardware and software issues, including operating systems, applications, and networking. • Familiarity with engineering tools, software applications, and industry-specific technologies. • Experience with ticketing systems and remote support tools (e.g., TeamViewer, Zoom). • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. • Strong analytical and problem-solving abilities, with a proactive approach to resolving customer issues. • Effective time management and multitasking skills, with the ability to prioritize tasks in a remote environment.

🏖️ Benefícios

• 401(k) • Dental insurance • Vision insurance • Health insurance • Life insurance • Paid time off