Senior Applications Administrator

🕒 Maio 11

☕ Washington – Remoto

☕ Washington – Remote

💵 $105.000 - $135.000 / ano

⏰ Tempo Integral

🟠 Sênior

🖥️ Administração

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Outreach

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

🤖 Inteligência Artificial

🏢 Corporativo

Artificial Intelligence • Sales • Enterprise

A Outreach é uma empresa que oferece uma plataforma de execução de vendas impulsionada por inteligência artificial, projetada para simplificar fluxos de trabalho e aumentar a eficácia dos representantes de vendas. A plataforma utiliza inteligência artificial para prever a receita com precisão, gerenciar negócios e otimizar todo o processo de vendas. A Outreach ajuda as equipes de vendas a priorizar tarefas, identificar prospects e manter o engajamento durante todo o ciclo de vida do cliente, visando, por fim, aumentar as taxas de sucesso e reduzir a rotatividade. Com mais de 6. 000 clientes globais, a Outreach foca em transformar os fluxos de trabalho dos vendedores para consistentemente superar as metas de receita.

Descrição

• Oversee the configuration, installation, and management of several enterprise applications, supporting various business partners. • Upgrade software to the latest specifications, maintain key workflows, and fix issues autonomously for applications you own. • Proactively recommend areas of opportunity that will lead to greater return on investment for purchased software. • Provide expert-level support and troubleshoot for complex application issues. • Resolve technical problems quickly, with minimal need for external support. • Help engineering teams to set up API integrations and document their connections. • Seek areas of automation with connected systems to reduce manual workflows. • Ensure applications and access keys adhere to company security policies. • Flag any concerns for compliance and liaise with the security team for system best practices. • Perform regular seat audits and deprovision users to prevent unnecessary access to applications. • Create and maintain clear and comprehensive documentation for all applications, configurations, and workflows. • Develop and deliver regular reports on application health, historical performance, and roadmap opportunities. • Effectively communicate at all stages of troubleshooting, resolution, and deployment with Business Partners surrounding submitted cases. • Work closely with partners and project teams to consult on the best use cases for systems and offer guidance were possible on development in the business requirements. • Provide training and mentorship to junior team members and end-users. • Work with application vendors and partners during renewal to ensure a smooth contract cycle. • Help perform software evaluations for new business needs and recommend consolidation efforts were possible. • Constantly evaluate competitors in the space to ensure we have a best-in-class tool stack.

🎯 Requisitos

• Minimum of 5 years of experience as an Applications Administrator or in a similar role • Extensive hands-on experience with billing platforms, pricing catalogues, and cash application, particularly Zuora Billing, Salesforce RCA and/or CPQ, and HighRadius; experience with SAP Billing and/or Zuora Revenue is a strong plus. • Familiarity with the quote-to-cash process, including invoicing, collections, and revenue recognition. • Proven track record of supporting, optimizing, and troubleshooting complex software. • Strong knowledge of application workflows, identity management, and administrative UIs. • Familiarity with cloud technologies, authentication protocols, and integration processes. • Some basic understanding of scripting languages (SQL, JavaScript, HTML, Apex) are a bonus but not required. • Excellent problem-solving abilities and critical thinking skills. • Strong communication skills, both written and verbal, with the ability to interact effectively with technical and non-technical stakeholders. • Ability to work under pressure and manage multiple priorities. • Leadership and mentoring abilities to guide junior staff and promote best practices.

🏖️ Benefícios

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military