Digital Product Manager

🕒 Maio 18

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OVME Aesthetics

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💄 Beleza

🧘 Bem-estar

⚕️ Seguro de Saúde

Beauty • Wellness • Healthcare Insurance

OVME Aesthetics é um provedor de estética médica de luxo que oferece uma variedade de serviços projetados para ajudar os clientes a se sentirem e parecerem o melhor possível. A empresa oferece uma ampla gama de tratamentos, incluindo injetáveis como Botox e preenchimentos dérmicos, tratamentos de pele como peelings químicos e depilação a laser, e terapias de bem-estar como hidratação e terapia hormonal. A OVME está comprometida em oferecer um atendimento personalizado através de sua equipe de cirurgiões plásticos certificados, enfermeiros estéticos e esteticistas médicos, garantindo procedimentos de ponta em um ambiente relaxante e revigorante. Os clientes também podem acessar uma variedade de produtos para cuidados com a pele e opções de adesão VIP para manter seus objetivos estéticos.

Descrição

• **Zenoti platform management (primary focus): **Serve as the internal subject matter expert on Zenoti. Own configuration, feature rollouts, release management, and the vendor relationship with the Zenoti team. • **Cross-platform product ownership: **Act as the digital product owner across adjacent systems — NetSuite, Bubblehouse, Klaviyo, Birdeye, and others — partnering with system owners to scope enhancements, manage integrations, and ensure data flows cleanly between platforms. • **Roadmap & prioritization: **Build and maintain a rolling product roadmap informed by field feedback, client experience signals (including Birdeye sentiment), and executive priorities. Balance quick wins with longer-term platform investments across the digital stack. • **Cross-functional partnership: **Translate between studio operations, clinical leadership, marketing, and finance — turning ambiguous business problems into clear product requirements and measurable outcomes. • **Client experience optimization: **Partner with Marketing and Operations to continuously improve the booking, rebooking, and membership experience — a known friction point and a clear growth lever. • **Membership enablement: **Support the Membership workstream by scoping and delivering features like member-exclusive booking windows, waitlist prioritization, rollover credit visibility, and Bubblehouse-powered loyalty experiences. • **Data & reporting: **Ensure Zenoti and adjacent platform data flow cleanly into Power BI and BigQuery. Partner with the Data & Enablement team to standardize definitions, govern integrations, and surface new insights. • **Studio support & enablement: **Build the documentation, training, and escalation paths that help 27 studios use the platform confidently and consistently. • **Release & change management: **Test new features, manage rollouts, and communicate changes clearly to field teams so updates land smoothly — across Zenoti and any adjacent platform changes that affect studio workflows.**

🎯 Requisitos

• 4+ years of product management, platform management, or technical operations experience — ideally with a booking, POS, CRM, or practice management platform (Zenoti, Mindbody, Boulevard, Vagaro, Athena, or similar) • Experience working across multiple SaaS platforms and integrations — comfort owning product decisions in an environment where systems must talk to each other cleanly • Proven track record translating operational and client experience needs into product requirements and measurable results • Comfort living in the details: configuration settings, API integrations, data flows, reporting logic • Strong written and verbal communication — you can brief an executive, write a crisp requirements doc, and train a front desk team all in the same day • Experience partnering with external vendors and internal technical teams******Bonus Points For** • Direct Zenoti experience (configuration, reporting, or API integrations) • Familiarity with NetSuite, Bubblehouse, Klaviyo, or Birdeye • Familiarity with Power BI, BigQuery, or similar BI and data warehouse tools • Background in medical aesthetics, wellness, or premium consumer services • Experience supporting membership or subscription business models • Multi-location retail, hospitality, healthcare, or wellness experience strongly preferred • A client-first instinct. You obsess over the moments that make (or break) an experience.**

🏖️ Benefícios

• **- 15 Days Paid Time Off • - 13 Paid Holidays • - Medical, Dental, and Vision coverage • - Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-paid • - 401k Employee Contribution • - 401k Employer Match • - Employee Assistance Program (EAP) Resource • - Employee Service Allowance • - 50% Employee Retail Discount • - Friends and Family Discount • - Team Member Referral Bonus • - Wellhub membership**