Principal Escalation Engineer

🕒 Maio 8

🐊 Florida, New York, +1 estados a mais – Remoto

🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote

💵 $147.000 - $237.500 / ano

⏰ Tempo Integral

🔴 Especialista

👷🏻‍♀️ Engenheiro

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Palo Alto Networks

SiteLinkedInTodas as Vagas

10.000+ funcionários

🔒 Cibersegurança

🏢 Corporativo

💰 $1.000.000 Seed Round - Morta Security em 2013-02

Cybersecurity • Enterprise

A Palo Alto Networks é uma empresa global de cibersegurança que fornece plataformas, produtos e serviços baseados em IA para proteger redes, workloads em nuvem, endpoints e aplicações. Seu portfólio inclui firewalls de próxima geração, ofertas SASE e Prisma Cloud (CNAPP), a suíte de operações de segurança Cortex (XDR, XSOAR, XSIAM) e os serviços de inteligência contra ameaças e resposta a incidentes da Unit 42. A Palo Alto Networks ajuda empresas a proteger implantações de IA, automatizar fluxos de trabalho SOC e prevenir, detectar e responder a ameaças sofisticadas em ambientes híbridos e multi-nuvem.

Descrição

• Intercept, assist, and drive highly critical technical escalations that are raised to the executive engineering level. • Serve as a primary technical point of contact for executive-level customers, effectively communicating situation status, root cause analysis, and resolution progress. • Proactively collaborate with internal account teams to ensure alignment and provide status updates on critical customer issues. • Address and clarify complex technical questions during high-stakes customer interactions, ensuring clarity and confidence. • Analyze complex network issues, including dynamic routing and security protocols, to identify root causes and deliver robust solutions. • Engage in open discussions regarding network design, security architecture, and other technical topics with both technical and non-technical stakeholders.

🎯 Requisitos

• BE/B.Tech degree, equivalent technical graduation, or equivalent military experience • Career-level experience in a technical support, service, or troubleshooting-related role within a network security or equipment vendor organization • Demonstrated experience as a technical lead in a relevant area of expertise • Proficiency in configuring and troubleshooting dynamic routing protocols, primarily BGP and OSPF • Strong skills in Layer 1-3 (OSI model) troubleshooting and packet capture analysis using tools like Wireshark • Experience troubleshooting VPNs (IPSec and SSL tunnels) and telecommunications hardware • Advanced industry certifications such as JNCIE, CCIE, CCNP, or similar • Experience with cloud deployments and solutions in AWS, GCP, Azure, or KVM environments • Programming or scripting knowledge in languages like C, C++, or Python • Proven ability to explain complex technical issues effectively to non-technical audiences.

🏖️ Benefícios

• Employee benefits may include stock options and a bonus