Support Analyst, Level 1

🔥 8 horas atrás

🌽 Illinois, New York, +3 estados a mais – Remoto

🌽 Illinois – Remote 🗽 New York – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $57.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

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PAR Technology

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1982

🏢 Corporativo

☁️ SaaS

Hospitality • Enterprise • SaaS

A PAR Technology é uma empresa que oferece um conjunto abrangente de soluções tecnológicas voltadas para as indústrias de restaurantes e hospitalidade. Suas ofertas incluem sistemas de ponto de venda (POS), plataformas de pedidos digitais, serviços de pagamento e soluções de fidelização de clientes. A PAR Technology busca simplificar as operações dos restaurantes por meio de tecnologias baseadas em nuvem que melhoram a velocidade do serviço, reduzem o tempo de espera e aprimoram a experiência geral do cliente. Eles atendem a diversos ambientes, como fast food, fast-casual, cinemas, cassinos, parques temáticos, estabelecimentos de hospitalidade e lojas de conveniência. Ao integrar vários processos desde a linha de frente até os bastidores, a PAR Technology apoia uma experiência de comércio unificado para empresas e negócios que almejam crescimento.

Descrição

• Work collaboratively with Senior Analysts, Team Leads, and Management who will provide oversight and guidance for day-to-day duties • Receive and respond to support requests (calls and emails) from restaurant managers experiencing challenges utilizing PAR OPS in their day-to-day operations • Diagnose, troubleshoot, and escalate issues to Concierge Services and Level 2 Support analysts as needed • Create, manage, and prioritize support requests through our ticket tracking software, Service Cloud • Contribute articles to internal knowledge base and upload relevant information to internal SharePoint page to keep all tracking systems up to date • Utilize a variety of programs to complete job functions including Data Central, Microsoft Office (OneNote, Teams, SharePoint, Outlook, etc.), RightAnswers, and Service Cloud • Address technical issues by analyzing root causes, making informed decisions to resolve challenges often under time constraints

🎯 Requisitos

• Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base • The ideal applicant will have a restaurant management background with some experience working with POS and/or back-office programs • Technical degree, certifications or equivalent experience preferred • 2 - 3 years’ experience working with technology in the Hospitality industry preferred • Previous restaurant management experience preferred • An unreasonably strong customer service heart, along with the drive to solve problems rather than just close tickets • Effective communicator with emphasis on written communication in both client facing emails and internal messaging systems • Excellent written communication skills (75% email support) and strong verbal communication skills (25% phone support) • A passion for continued education (growing both technical and interpersonal skills) • An independent problem solver who enjoys finding solutions and proactively seeks out team collaboration • Must be self-motivated with the ability to work independently as well as with a team • Highly developed attention to detail and organizational skills; ability to see the larger picture • Skill with Microsoft Office products, specifically basic Microsoft Excel knowledge (filtering, sorting, and analyzing data) • Sense of urgency and goal-oriented mindset with the desire to succeed.

🏖️ Benefícios

• Equal employment opportunities (EEO) • Reasonable accommodations for individuals with disabilities