Fraud Risk Management and Operations Manager

🕒 Junho 2

🌵 Arizona, Kentucky, +4 estados a mais – Remoto

🌵 Arizona – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote

💵 $72.000 - $120.000 / ano

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Pathward

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏦 Bancário

💸 Finanças

💳 Fintech

Banking • Finance • Fintech

A Pathward é uma instituição financeira registrada federalmente que fornece uma infraestrutura bancária robusta, recursos tecnológicos comprovados por parceiros e colaboração dinâmica para auxiliar parceiros terceiros a oferecer programas bancários que atendam às demandas dos clientes. A empresa foca em fornecer uma variedade de soluções financeiras, incluindo emissão, aquisição, pagamentos digitais, soluções de crédito e soluções fiscais profissionais, entre outras. Além disso, a Pathward apoia o financiamento comercial através de capital de giro, financiamento de equipamentos, financiamentos estruturados e financiamento de prêmios de seguros. Comprometida com a inclusão financeira, a Pathward promove acesso e inovação financeira por meio de parcerias estratégicas, incluindo esforços para apoiar o crescimento de empréstimos para energias renováveis.

Descrição

• Responsible for supporting and enhancing the organization's Fraud Risk Management and Operations program, with primary oversight of fraud alert monitoring (Level 1) and fraud case investigations (Level 2). • Ensures effective detection, investigation, escalation, and resolution of fraud-related activity across products and channels, while maintaining alignment with applicable regulatory requirements, including BSA/AML where applicable. • Support the development, implementation, and maintenance of comprehensive fraud detection, alert management, and investigation procedures and controls. • Manage and oversee team responsible for: Level 1: Fraud alert review, triage, and disposition; Level 2: Fraud case investigation, escalation, and resolution. • Establish and monitor quality standards, productivity expectations, and SLAs for alert handling and case investigations. • Assist in overseeing applicable components of the BSA/AML program, including suspicious activity identification and escalation, when fraud activity meets SAR reporting thresholds. • Partner with cross-functional teams (e.g., Risk, Compliance, Product, Operations) to enhance fraud detection strategies, rules, and controls. • Participate in risk assessments to identify and evaluate fraud risks across products, channels, customer segments, and emerging typologies. • Collaborate with senior leadership to develop and execute strategic initiatives that enhance fraud detection effectiveness, investigative quality, and operational efficiency. • Drive continuous improvement in alert-to-case workflows, including automation, documentation standards, and escalation protocols. • Other duties as assigned

🎯 Requisitos

• Bachelor's degree or equivalent education and work experience. • CAMS, CFE, or other fraud/financial crimes certification preferred. • Typically 5+ years with bachelor's or equivalent. • Experience in fraud operations, including alert review, case investigation, and fraud typology analysis. • Focuses on performance within fraud operations, including alert accuracy, investigative quality, and timeliness. • Operates within established guidelines; decisions require validation for non-standard fraud scenarios or high-risk escalations. • Addresses routine operational issues with known solutions; escalates ambiguous or novel fraud patterns. • Directs daily work of individual contributors with emphasis on alert disposition accuracy, investigative completeness, and documentation standards. • Engages primarily with internal stakeholders, with growing interaction across Risk, Compliance, and Product teams for fraud-related initiatives. • Executes established processes; provides frontline feedback to improve fraud detection rules, workflows, and investigative procedures.

🏖️ Benefícios

• health insurance • 401(k) retirement benefits • life insurance • disability benefits • paid time off • performance-based incentive opportunity