Manager, BSA – High Risk Customer Reviews

🕒 Junho 3

🌵 Arizona, Kentucky, +4 estados a mais – Remoto

🌵 Arizona – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote

💵 $72.000 - $120.000 / ano

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Pathward

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏦 Bancário

💸 Finanças

💳 Fintech

Banking • Finance • Fintech

A Pathward é uma instituição financeira registrada federalmente que fornece uma infraestrutura bancária robusta, recursos tecnológicos comprovados por parceiros e colaboração dinâmica para auxiliar parceiros terceiros a oferecer programas bancários que atendam às demandas dos clientes. A empresa foca em fornecer uma variedade de soluções financeiras, incluindo emissão, aquisição, pagamentos digitais, soluções de crédito e soluções fiscais profissionais, entre outras. Além disso, a Pathward apoia o financiamento comercial através de capital de giro, financiamento de equipamentos, financiamentos estruturados e financiamento de prêmios de seguros. Comprometida com a inclusão financeira, a Pathward promove acesso e inovação financeira por meio de parcerias estratégicas, incluindo esforços para apoiar o crescimento de empréstimos para energias renováveis.

Descrição

• Directly manage and develop a team of analysts performing EDD reviews of varying complexity; set performance expectations, provide coaching, and complete performance feedback processes • Own daily operations and workload planning (intake, assignment, prioritization, and capacity planning) to ensure reviews are completed within SLA timeframes • Establish and monitor team performance metrics (timeliness, productivity, quality) and drive corrective actions where needed • Oversee case assignment and case status management; remove blockers and coordinate rework for quality issues • Lead a quality control and sampling program for completed EDD reviews; identify root causes, document findings, and implement training and process improvements • Maintain and refine team procedures, process flows, templates, and job aids; ensure changes are communicated and adopted consistently • Partner with first-line business units and internal stakeholders to obtain required customer information and documentation; ensure requests are clear, appropriately risk-based, and timely • Manage escalations of financial crime red flags and unusual activity; ensure appropriate risk decisions, documentation, and handoffs (e.g., SAR investigation referral) occur in accordance with policy • Support leadership in maturing the EDD/HRC program by recommending process enhancements, tooling opportunities, and risk-based approaches that improve defensibility and efficiency • Provide reporting and analysis on pipeline health, trends, and recurring issues to management; escalate emerging risks and capacity concerns • Coordinate audit, compliance testing, and exam support for the team, including evidence gathering, response drafting, and remediation of findings • Lead and/or support ad hoc projects and initiatives as assigned.

🎯 Requisitos

• Bachelor’s degree required • Five or more years of experience in BSA/AML compliance within the financial services industry, including direct experience conducting EDD reviews on high-risk customers • Experience compiling data, analyzing, and explaining complex ownership structures • Prior people leadership experience (e.g., coaching, performance management, quality review/approval, or workflow oversight) • Understanding of financial crimes risks and red flag indicators, with the ability to use knowledge to assess customer risk effectively • Organizational and time management skills to appropriately prioritize workload and meet time-sensitive deadlines • Ability and willingness to work independently and in a team environment are required • Critical thinking and problem-solving skills are a must • Excellent organizational and communications skills (verbal and written) • Ability to perform tasks under pressure and in fast-paced environment • Ability to adapt to a dynamic and continuously changing environment • Soft skills to foster and maintain effective and positive working relationships with colleagues and business partners

🏖️ Benefícios

• Health insurance • 401(k) retirement benefits • Life insurance • Disability benefits • Paid time off • Annual performance-based incentive opportunity