Technical Support Engineer

🕒 Março 18

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $128.350 - $147.225 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

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Paxos

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2012

₿ Cripto

💳 Fintech

💰 Corporate Round - Paxos em 2022-01

Crypto • Fintech

A Paxos é uma empresa de infraestrutura blockchain regulamentada e de confiança que desenvolve soluções de ativos digitais de nível empresarial, incluindo stablecoins emitidas, custódia e serviços de corretagem de criptomoedas. A empresa oferece emissão e resgate de stablecoins (como USDP, PYUSD, USDG, PAXG), sistemas de pagamento e distribuição, além de infraestrutura de custódia/negociação para instituições, com foco em supervisão regulatória, transparência e conformidade em várias jurisdições. A Paxos faz parceria com grandes empresas para viabilizar pagamentos e tokenização, operando sob cartas de confiança e licenças de pagamento.

Descrição

• Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service. • Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys. • Proactive Support: Monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients. • Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos. • Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth. • Industry Leadership: Stay plugged into fintech, cloud, blockchain, and SaaS trends.

🎯 Requisitos

• Experience (2-3+ years) in technical support or customer-facing engineering roles • Thrive in startup environments, valuing speed, autonomy, and ability to set direction • Comfortable collaborating with senior stakeholders, including engineers, product managers, and external institutional clients • Deep troubleshooting, documentation, and incident management skills • Familiarity with modern cloud platforms, APIs, and compliance landscape of fintech • Appetite for ownership: proactively contribute ideas, champion best practices, and iterate quickly • Bonus: direct experience in blockchain, crypto, or digital asset platforms.

🏖️ Benefícios

• competitive total compensation and benefits package • equity and bonuses based on individual and company performance • eligibility for bonuses dependent on job level