Operations Specialist

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🕒 Abril 30

🌵 Arizona, California, +2 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote

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Payabli

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

💳 Fintech

☁️ SaaS

🤝 B2B

💰 $35.999.907 Series B - Payabli em 2025-06

Fintech • SaaS • B2B

A Payabli é uma empresa de infraestrutura de pagamentos de próxima geração que permite que plataformas de software integrem, gerenciem e monetizem pagamentos. Ela oferece um conjunto completo de capacidades — Pay In (aceitação de pagamentos e integração de comerciantes), Pay Out (pagamentos a fornecedores/parceiros) e Pay Ops (operações, risco, faturamento e relatórios) — entregues via APIs, componentes integráveis e serviços de consultoria personalizados. A Payabli tem como alvo empresas de SaaS, instituições financeiras, serviços habilitados por tecnologia e grandes comerciantes, sendo uma facilitadora de pagamentos registrada/ISO, oferecendo soluções de pagamento escaláveis, compatíveis e com ferramentas de integração amigáveis para desenvolvedores.

Descrição

• Handle basic operations and boarding-related support tickets with urgency and ownership • Identify root causes of issues rather than applying surface-level fixes • Take initiative to resolve problems quickly • Manage boarding templates, billing configurations and customer communications • Troubleshoot and resolve boarding errors • Resolve configuration issues to ensure merchants are set up accurately • Manage specialized workflows outside standard boarding procedures • Work closely with Product, Engineering, and QA teams to identify, document, and resolve system errors and bugs • Create detailed development tickets with clear reproduction steps and documentation • Serve as a bridge between operations and technical teams to expedite issue resolution • Identify and resolve billing configuration issues • Troubleshoot billing-related issues and ensure accurate merchant fee structures • Address funding issues by coordinating with internal teams and processor partners • Investigate and resolve transaction-related issues with support from technical and processor teams • Document common issues and solutions to build knowledge base resources • Identify patterns in recurring problems and suggest process improvements • Continuously focus on building better internal workflows and processes • Partner with internal teams to streamline operations and eliminate inefficiencies • Take ownership of process gaps and drive improvements

🎯 Requisitos

• Bachelor's degree in Business Administration, Operations Management, Information Systems, Finance, or related field • 3-5 years of experience in operations, quality assurance, data entry, or related analytical role • Strong attention to detail with excellent data accuracy skills • Proven ability to troubleshoot technical issues methodically and get to the root cause • Strong bias for action • Hands-on mentality • Experience working with cross-functional teams (engineering, product, QA) • Strong written and verbal communication skills • Comfortable working in fast-paced environments with shifting priorities • Business-minded with a genuine care for how your work impacts company outcomes • Proficient in Excel/Google Sheets and data management • Self-starter who takes ownership and doesn't need to be micromanaged • Background in QA testing (preferred) • Experience with payment processing, fintech, or SaaS platforms (preferred) • Familiarity with ticketing systems (Jira, Linear, etc.) (preferred) • Basic understanding of APIs, webhooks, or technical integrations (preferred) • SQL or database query experience (preferred) • Experience creating technical documentation (preferred)

🏖️ Benefícios

• Comprehensive health, dental, and vision benefits • Flexible work environment (hybrid in Miami or fully remote) • Professional development opportunities • Collaborative, growth-oriented culture with leadership accessibility